Questions tagged with Amazon Connect
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We were using the Default Outbound Flow in our Queue, however we were unhappy with the outbound whisper 'This call is not being recorded', so we have removed the prompt, however the whisper is still...
3
answers
0
votes
89
views
asked 7 days agolg...
Hello,
I'm using Cloud Formation for creating AWS connect instance. For this, I need to access default resources ARN in the template.
For example - While creating a user in the connect instance, we...
1
answers
0
votes
117
views
asked 10 days agolg...
Wondering how I can share data between my Amazon Connect flow instance and a third-party application, so that I can dynamically pull data from the customer profile/system endpoint and send it to the...
1
answers
0
votes
72
views
asked 10 days agolg...
Hi all, amazon connect places call recording in an s3 bucket with a filename in format *contactId_timestamp.wav*. How can we programmatically obtain the filename of the recording for a given call? I...
2
answers
0
votes
228
views
asked 10 days agolg...
I need a way to notified all agents when a new call in the queue so that the agent quick transfer the current contact back to the queue and take the new call if it has priority
2
answers
0
votes
78
views
asked 10 days agolg...
Hi,
I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.
This was working before, and I already made a request to allow calls to PH,...
1
answers
0
votes
65
views
asked 11 days agolg...
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not...
1
answers
0
votes
111
views
asked 11 days agolg...
Phone number has been disassociated with any queues. When tryin to release it, has following notification:
We couldn't release the phone numbers. This phone number cannot be released because it’s...
1
answers
0
votes
111
views
asked 11 days agolg...
Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
2
answers
0
votes
126
views
asked 12 days agolg...
Hello,
I'm working on a project where we need to intercept Amazon Connect messages in real-time and resend them for further processing.
Could you provide guidance on setting up a system within AWS...
1
answers
0
votes
114
views
asked 13 days agolg...
I need to use the Amazon q to generate automatic response in the chat where I should not use the pre defined response, For example like how Amazon q helping as agent assist in amazon connect by...
1
answers
0
votes
385
views
asked 13 days agolg...
Amazon Connect - IaClg...
Hi,
I am not experienced in this topic, but would like to explore.
I did use the CloudFormation "IaC Generator" to generate the template in JSON for my Amazon Connect instance. From the template, I...
5
answers
0
votes
173
views
asked 14 days agolg...