Questions tagged with Amazon Connect
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Want to call the GetContactAttributes API from a VXML-based IVR application that retrieves the contact attributes for the specified contact and we want to do some decisions.
How to call...
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340
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asked a month agolg...
Is it possible to prevent users from logging in if they are trying to log in from outside the office, e.g. from their home? We are looking to just allow our agents to use AWS Connect from some IP...
3
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160
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asked a month agolg...
Our current setup is just for the purpose of chat and SMS, so we have disabled all the telephony options, but with the current setup it keeps asking for the video permission and once the permission is...
Accepted AnswerAmazon Connect
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118
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asked a month agolg...
I am developing a real-time chat application using AWS Streaming APIs, Amazon Lex, Amazon Connect, etc. I need a functionality where if a customer does not reply within a specific time frame, their...
2
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253
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asked a month agolg...
Hello Forums
I have been attempting to run any command from CloudShell and cannot seem to get the Instance ID to read. Is there a syntax missing?
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[cloudshell-user@]$ aws connect...
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220
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asked a month agolg...
My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
1
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192
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asked a month agolg...
I have embeded the amazon connect with amazon connect streams API, And i am using popup to login in amazon connect.
But when i Access my EC2 instance URL it sows me the following Error
![Enter image...
2
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131
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asked a month agolg...
We recently used the Service Cloud Voice with Amazon Connect, it is working fine. However, we wanted to implement a round-robin assignment for our agents on the Amazon Connect side as this cannot be...
2
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136
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asked a month agolg...
I would like to delete a few routing profiles that were created when the instance was stood up. However the documentation is not clear and sends you through 10 other docs that have nothing to do with...
3
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176
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asked a month agolg...
Hello AWS Community,
I am currently working on a project where maintaining the order of messages in an SQS queue is critical. I'm using an SQS FIFO queue with the expectation that messages will be...
1
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416
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asked a month agolg...
I have a Lex bot with a single intent, I have added multiple slots. in these slot I have builtin slot with the name "AppointmentDate" with a prompt "Which day would you like". I am using a Lambda to...
1
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196
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asked a month agolg...
Hello all,
Does anyone have any in depth knowledge on how transferring to an external number works in Connect? I'm specifically interested in if there is (or should be) a difference in billing for...
2
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0
votes
195
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asked a month agolg...