Questions tagged with Amazon Connect
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If we set up call center agents and have them associated to multiple queues that have default DID's associated to them, how does said call center agent get an option to select a DID of choice for...
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129
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asked 4 months agolg...
I'm exploring ways to integrate telephone calls received in Amazon Connect with an internal application that processes audio via WebSockets. The goal is to redirect certain incoming telephone calls...
2
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0
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262
views
asked 4 months agolg...
I like to use AWS Lambda (similar to sf_operation (destination key) with value like lookup, query etc.) to call a Salesforce Flow which will create a case in Salesforce with passed parameter (Amazon...
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0
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222
views
asked 4 months agolg...
https://aws.amazon.com/solutions/guidance/amazon-connect-real-time-analytics-with-amazon-opensearch-service/
I'm trying to implement the solution shown above, I currently have all of the pieces...
1
answers
0
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272
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asked 4 months agolg...
Hello. I face 2 issues
1. I have a forecasting group where we have 5 queues included and a short-term forecast was generated and published. Contact volume predicts, but Average Handle Time is a...
2
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0
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149
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asked 4 months agolg...
Hi All,
I am currently tasked to create an Amazon Connect flow that can capture users voice and record it. The problem I have faced that my Amazon Connect is on eu-west-2 region and it does not...
1
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228
views
asked 4 months agolg...
amazon_connect-flowlg...
Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...
1
answers
0
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163
views
asked 4 months agolg...
Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do...
0
answers
0
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95
views
asked 4 months agolg...
When doing a transfer to an automated payment flow, we need to mute the using the mute button. Can a Connect flow instruct the CCP to mute and unmute? We don't want to put them on hold because we want...
1
answers
0
votes
189
views
asked 5 months agolg...
Are you able to setup MFA 2-factory authentication on AWS Connect Console? So far, I've only been able to find SSO integration, but nothing for MFA based on Yubikey or Duo access.
I saw...
2
answers
0
votes
257
views
asked 5 months agolg...
I am trying to use a custom view in Amazon Connect, but it's not showing in the Agent Workspace.lg...
I started simple and created a view with a text box with static text, then saved and published. Then I created a flow that enabled logging, added show view block and set the view, then set a working...
Accepted AnswerAmazon Connect
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0
votes
526
views
asked 5 months agolg...
Scenario: A company is using Amazon Connect to receive high volume of calls. Assume there are about 3000 calls a day. For each call, they want to track certain data in a table in DynamoDb. Here are...
1
answers
0
votes
193
views
asked 5 months agolg...