Questions tagged with Amazon Connect
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I would like to delete a few routing profiles that were created when the instance was stood up. However the documentation is not clear and sends you through 10 other docs that have nothing to do with...
3
answers
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votes
177
views
asked a month agolg...
Hello AWS Community,
I am currently working on a project where maintaining the order of messages in an SQS queue is critical. I'm using an SQS FIFO queue with the expectation that messages will be...
1
answers
0
votes
419
views
asked a month agolg...
I have a Lex bot with a single intent, I have added multiple slots. in these slot I have builtin slot with the name "AppointmentDate" with a prompt "Which day would you like". I am using a Lambda to...
1
answers
0
votes
199
views
asked a month agolg...
Hello all,
Does anyone have any in depth knowledge on how transferring to an external number works in Connect? I'm specifically interested in if there is (or should be) a difference in billing for...
2
answers
0
votes
198
views
asked a month agolg...
How to get inputTranscript i.e. customers first words in a Lex bot back into Amazon Connect flowlg...
I have a Lex VOICE bot that asks.."What can I help you with today?" when it is first invoked. I am wondering if there's an easy way to capture the customer's first words transcribed as text so I can...
1
answers
0
votes
203
views
asked a month agolg...
Hi, We are facing Issue on Chat Channel.
After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another...
0
answers
0
votes
144
views
asked a month agolg...
I couldn't find anything in the pricing documentation for Connect, so I want to say no?
https://aws.amazon.com/connect/pricing/
What about having Connect do a translation of text in the Play Prompt...
2
answers
0
votes
431
views
asked 2 months agolg...
I'm using amazon connect widget script with custom button, when user click on the custom button(Chat with US), we open an custom form where we ask for there name and email id, and when they submit the...
1
answers
0
votes
437
views
asked 2 months agolg...
Hi Team , i am trying to implement the voice mail for amazon connect with this solution -
https://github.com/amazon-connect/voicemail-for-amazon-connect
but this solution is decommissioned and is...
4
answers
0
votes
500
views
asked 2 months agolg...
Call-Logs Retrievallg...
Hello, please how can I retrieve the Call-Logs from Amazon Connect that are displayed on the Instance site under the Contact Search category, with all the fields in there programmatically. I am using...
1
answers
0
votes
385
views
asked 2 months agolg...
Is the "Latest" flow (in flow designer) the latest Saved or Published flow?
I searched the word "Latest" in the AWS Connect Documentation but couldn't find an answer.
Maybe a note should be added to...
Accepted AnswerAmazon Connect
1
answers
0
votes
406
views
asked 2 months agolg...
Hi,
I am currently in need of mobile number from Amazon connect for my business requirements. currently there is no number available to claim, hence I have raised the request with the support agent....
1
answers
0
votes
444
views
asked 2 months agolg...