Questions tagged with Amazon Connect
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Hi!
I'm trying to create a POC using Connect to place an outbound call. Then, I need to be able to capture the customer's audio, convert it to text using Amazon Transcribe, send that text...
1
answers
0
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830
views
asked 3 months agolg...
I'm using Amazon Connect with Salesforce and I'd like to be able to force agents as "Available" unless they sign out of Salesforce. Currently, I have Salesforce configured to keep the agent online if...
Accepted AnswerAmazon Connect
2
answers
0
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188
views
asked 3 months agolg...
Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
0
answers
0
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97
views
asked 3 months agolg...
I have a simple bot that works in the Lex v2 Test interface. When I hook it up to Connect, having used the correct version and alias and setting the correct language (en-GB) in the "set voice" node,...
2
answers
0
votes
247
views
asked 3 months agolg...
In our billing we have a service called "**Contact Center Telecommunications (service sold by AMCS, LLC)**", which appears to be something different from Amazon Connect.
Can anyone explain what...
2
answers
0
votes
644
views
asked 3 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
0
answers
0
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154
views
asked 3 months agolg...
Is it possible to get events when an admin creates, updates, or deletes users on User Management in Amazon Connect instance? Is there any available method for this?
1
answers
0
votes
1375
views
asked 3 months agolg...
HI Team,
I am trying connect Amazon Connect with Salesforce and yes integration was done. I can able to place calls in Salesforce web app. But How to place an call when using Salesforce mobile app ?
1
answers
0
votes
519
views
asked 3 months agolg...
In amazon connect, we use connect API (start_outbound_voice_contact) to make a outbound call. And I just set some attribute as dynamic content for prompt. So that we don't need a agent to answer the...
1
answers
0
votes
153
views
asked 3 months agolg...
For Amazon connect instance, what is default quota for concurrent voice calls at a time per instance, and what is maximum limit which can be increased
3
answers
0
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166
views
asked 3 months agolg...
Hi,
I am trying to build a use case of car insurance bot, where it required lots buttons and validations, currently I am using the Interactive response card format which supports in connect flow and...
1
answers
0
votes
199
views
asked 3 months agolg...
Amcon split pricinglg...
We have different queues/numbers tied to our amcon profile. What's the best way to split charges? Currently we have activated cost allocation tags tied to security profiles. But wondering if there is...
2
answers
0
votes
173
views
asked 3 months agolg...