Questions tagged with Amazon Connect
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Hi,
I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.
This was working before, and I already made a request to allow calls to PH,...
1
answers
0
votes
59
views
asked 7 days agolg...
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not...
0
answers
0
votes
108
views
asked 8 days agolg...
Phone number has been disassociated with any queues. When tryin to release it, has following notification:
We couldn't release the phone numbers. This phone number cannot be released because it’s...
1
answers
0
votes
107
views
asked 8 days agolg...
Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
2
answers
0
votes
123
views
asked 8 days agolg...
Hello,
I'm working on a project where we need to intercept Amazon Connect messages in real-time and resend them for further processing.
Could you provide guidance on setting up a system within AWS...
1
answers
0
votes
103
views
asked 9 days agolg...
I need to use the Amazon q to generate automatic response in the chat where I should not use the pre defined response, For example like how Amazon q helping as agent assist in amazon connect by...
1
answers
0
votes
367
views
asked 9 days agolg...
Amazon Connect - IaClg...
Hi,
I am not experienced in this topic, but would like to explore.
I did use the CloudFormation "IaC Generator" to generate the template in JSON for my Amazon Connect instance. From the template, I...
5
answers
0
votes
163
views
asked 10 days agolg...
What will happen to the SMS service if DID/TFN (with voice and SMS) is ported to Amazon Connect?lg...
We want to port our TFN and DID phone numbers to Amazon Connect, but it has both voice and SMS services. We can't lose any of our numbers. Not sure what will happen to its SMS capabilities that we are...
1
answers
0
votes
131
views
asked 11 days agolg...
We have been using AWS Connect for our HVOC using Predictive Dialer. We have our segments and journey created in PinPoint. This is for our voice channel. We noticed the EXPIRED calls started last...
2
answers
0
votes
259
views
asked 13 days agolg...
I have been using Amazon Connect for several months. We mainly use the StartOutboundVoiceContact endpoint to trigger the Amazon Connect flow via REST request.
But we encountered the error 429 Too...
1
answers
0
votes
517
views
asked 13 days agolg...
In an Amazon Connect Contact Flow is there any support to handle this flow through an automated bidirectional stream?
There is a GetCustomerInput action. This action supports Lex integration through...
1
answers
0
votes
304
views
asked 15 days agolg...
So, voice ID for an outbound agent call. I can't get this working and always get "Validation Exception. Call Is Not Connected." in CloudWatch. I have voice ID configured on the outbound whisper flow...
Accepted AnswerAmazon Connect
1
answers
0
votes
276
views
asked 15 days agolg...