Questions tagged with Amazon Connect
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Hi Team,
I'm trying to configure Lex interaction through Connect chat. I have configured following contact flow:
1. Entry --> Get Customer Input --> welcome message
2. Based on customer question Lex...
3
answers
0
votes
418
views
asked a month agolg...
Is there anyway that I could see my queue stats (ex: Total call waiting, Number of agents available) in my agent workspace?
4
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0
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412
views
asked a month agolg...
Hi,
I'm currently working on customizing the Agent Workspace in Amazon Connect and need some guidance on creating a grid-like user interface. My goal is to display data in a tabular format similar to...
1
answers
0
votes
357
views
asked a month agolg...
Hi Guys !!!
I'm currently facing a persistent issue while integrating Amazon Connect with Shopify. Despite several troubleshooting steps, the problem remains unresolved. Here's what I've tried so...
0
answers
0
votes
481
views
asked a month agolg...
I lost previous password. Therefore I recreated by click on "get password". I provided key file then got the new password. But the new RDP reject the login, why? It was working many times before.
1
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0
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485
views
asked a month agolg...
Hello,
I am trying to use the C# AWS SDK to create Pinpoint Segments and Journey.
Sometimes when I execute the code with the Journey status as DRAFT, It creates both but in the Journey, it says...
1
answers
0
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143
views
asked a month agolg...
On our setup we have a welcome message which plays before transferring the caller into a queue.
As I understand it, the abandoned calls stats only count calls which made it into the queue, but hung up...
Accepted AnswerAmazon Connect
1
answers
0
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113
views
asked a month agolg...
Hi All,
I am trying to test an Amazon Connect chat through a google site. When loading, I get the error:
We’re unable to load chat at this time. Please refresh the page to retry, or try again later...
0
answers
0
votes
119
views
asked a month agolg...
I'm encountering an error in my Amazon Connect instance when trying to monitor a call as an admin using the "listen in on phone conversation" feature in the Real-time Metrics menu eye icon. The error...
1
answers
0
votes
401
views
asked 2 months agolg...
Hi
Just trying to use Power BI to interrogate some of the data coming out from Connect in the form of text/csv files but am unsure of the process - is there any documentation that someone can kindly...
1
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0
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76
views
asked 2 months agolg...
As I understand it, the 'show view' block allows interactive mesages to be displayed without the need for a user input or prompt. The documentation surrounding this suggests that the interactive...
1
answers
0
votes
70
views
asked 2 months agolg...
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
answers
0
votes
493
views
asked 2 months agolg...