Questions tagged with Amazon Connect
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Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
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100
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asked 3 months agolg...
I have a simple bot that works in the Lex v2 Test interface. When I hook it up to Connect, having used the correct version and alias and setting the correct language (en-GB) in the "set voice" node,...
2
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256
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asked 3 months agolg...
In our billing we have a service called "**Contact Center Telecommunications (service sold by AMCS, LLC)**", which appears to be something different from Amazon Connect.
Can anyone explain what...
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720
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asked 3 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
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154
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asked 3 months agolg...
Is it possible to get events when an admin creates, updates, or deletes users on User Management in Amazon Connect instance? Is there any available method for this?
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1546
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asked 3 months agolg...
HI Team,
I am trying connect Amazon Connect with Salesforce and yes integration was done. I can able to place calls in Salesforce web app. But How to place an call when using Salesforce mobile app ?
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814
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asked 3 months agolg...
In amazon connect, we use connect API (start_outbound_voice_contact) to make a outbound call. And I just set some attribute as dynamic content for prompt. So that we don't need a agent to answer the...
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168
views
asked 3 months agolg...
For Amazon connect instance, what is default quota for concurrent voice calls at a time per instance, and what is maximum limit which can be increased
3
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173
views
asked 3 months agolg...
Hi,
I am trying to build a use case of car insurance bot, where it required lots buttons and validations, currently I am using the Interactive response card format which supports in connect flow and...
1
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208
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asked 3 months agolg...
Amcon split pricinglg...
We have different queues/numbers tied to our amcon profile. What's the best way to split charges? Currently we have activated cost allocation tags tied to security profiles. But wondering if there is...
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178
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asked 4 months agolg...
In my use case I need to use more than 6 options in the list picker, but as per...
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0
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301
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asked 4 months agolg...
Hi,
Does AWS Connection will have Noise Suppression as same as Microsoft Teams to helps customers have a smooth conversations with agents, even if the agents will be surrounded with noise due to...
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321
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asked 4 months agolg...