Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
1
answers
0
votes
83
views
asked a month agolg...
I need to implement functionality to move the contact from current queue to another queue when the contact in queue while playing queue promt.
I have tried using Amazon Connect Api, but it didn't...
2
answers
0
votes
135
views
asked 2 months agolg...
How can I dynamically set the values for the four items in a data section within an Amazon Connect view? I've configured contact attributes in my Amazon Connect flow and created a Show View block...
Accepted AnswerAmazon Connect
1
answers
0
votes
143
views
asked 2 months agolg...
Hello,
As Amazon connect is not supporting the voicemail feature for agents from this January, please suggest the best alternative solution to achieve the same functionality.
1
answers
0
votes
139
views
asked 2 months agolg...
Hi, I am trying to create a forecast on Amazon connect. I have successfully created a forecast and it says scheduled but the status hasn't changed in a month. It still says "scheduled" .What could be...
1
answers
0
votes
119
views
asked 2 months agolg...
Hi,
I am unable to enable the Amazon Connect instance mentioned below error occurs. Please help.
You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon...
1
answers
0
votes
114
views
asked 2 months agolg...
Hi
Has anyone had issues with routing calls in Salesforce Voice via amazon connect?
I have a client who has one phone number, and three queues.
1. A phone call should first go to an agent that...
1
answers
0
votes
134
views
asked 2 months agolg...
"Numbers and flows" and "Contact flow modules" not showing in edit security profile
![Enter image description here](/media/postImages/original/IMIyye9BodTZq-g1j-6guiyA)
1
answers
0
votes
164
views
asked 2 months agolg...
Mostly on SMS peoples directly send questions, we have configured flow which handles Chat, SMS and Call.
For Chat and Call its fine as at both the places greetings message is played by the bot, the...
1
answers
0
votes
154
views
asked 2 months agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
![Enter image description...
1
answers
0
votes
113
views
asked 2 months agolg...
Hello , Can someone please help me to identify how we can check which supervisor or user has changed the agent status forcefully . ?
agent was logged in to available status and his was made offline...
2
answers
0
votes
205
views
asked 2 months agolg...
I am trying to use the AWS Connect API (using .NET) to get the same data that can be returned from the Contact Search in the Connect UI. I am able to get most of the fields by calling SearchContacts...
1
answers
0
votes
145
views
asked 2 months agolg...