Questions tagged with Amazon Connect
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I'm encountering an error in my Amazon Connect instance when trying to monitor a call as an admin using the "listen in on phone conversation" feature in the Real-time Metrics menu eye icon. The error...
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409
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asked 2 months agolg...
Hi
Just trying to use Power BI to interrogate some of the data coming out from Connect in the form of text/csv files but am unsure of the process - is there any documentation that someone can kindly...
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78
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asked 2 months agolg...
As I understand it, the 'show view' block allows interactive mesages to be displayed without the need for a user input or prompt. The documentation surrounding this suggests that the interactive...
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70
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asked 2 months agolg...
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
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494
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asked 2 months agolg...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
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87
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asked 2 months agolg...
I need to implement functionality to move the contact from current queue to another queue when the contact in queue while playing queue promt.
I have tried using Amazon Connect Api, but it didn't...
2
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0
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139
views
asked 2 months agolg...
How can I dynamically set the values for the four items in a data section within an Amazon Connect view? I've configured contact attributes in my Amazon Connect flow and created a Show View block...
Accepted AnswerAmazon Connect
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147
views
asked 2 months agolg...
Hello,
As Amazon connect is not supporting the voicemail feature for agents from this January, please suggest the best alternative solution to achieve the same functionality.
1
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145
views
asked 2 months agolg...
Hi, I am trying to create a forecast on Amazon connect. I have successfully created a forecast and it says scheduled but the status hasn't changed in a month. It still says "scheduled" .What could be...
1
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0
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123
views
asked 2 months agolg...
Hi,
I am unable to enable the Amazon Connect instance mentioned below error occurs. Please help.
You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon...
1
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0
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116
views
asked 2 months agolg...
Hi
Has anyone had issues with routing calls in Salesforce Voice via amazon connect?
I have a client who has one phone number, and three queues.
1. A phone call should first go to an agent that...
1
answers
0
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138
views
asked 2 months agolg...
"Numbers and flows" and "Contact flow modules" not showing in edit security profile
![Enter image description here](/media/postImages/original/IMIyye9BodTZq-g1j-6guiyA)
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168
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asked 2 months agolg...