Questions tagged with Amazon Connect
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I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html
However, I am stuck at...
2
answers
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203
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asked 2 months agolg...
We have an integration between Amazon Connect & Salesforce.
We have roughly 6 Queues, all divided into different sales teams. Each route should have this rule: Find the owner of the lead, and assign...
1
answers
0
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310
views
asked 2 months agolg...
Im using two Contact flows: Sample SCV Omni-Channel Subflow - Basic Routing With Case Creation & Sample SCV Inbound Flow. In one of these two, there is an apperant voice saying " Transferring your...
Accepted AnswerAmazon Connect
2
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0
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170
views
asked 2 months agolg...
![401 unauthorized](/media/postImages/original/IMfp6bDytcQBi8scnGJUvcHg)
I am using Java implementation for Jwt token generation. and then providing it inside the communication widget's **authenticate...
0
answers
0
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107
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asked 2 months agolg...
How can I ensure that the communication widget launches automatically when there's an ongoing chat session, even if I switch webpages? The current option, 'skipIconButtonAndAutoLaunch,' doesn't seem...
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88
views
asked 2 months agolg...
1. When we use the Transfer to Phone number contact block in the Amazon Connect contact flow, we hear a ringing tone while transferring a call to a specific number, and we don't want to play that...
1
answers
0
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460
views
asked 2 months agolg...
We want a single reusable module that can be used in all IVR menus to handle No Match and No Input.
We want to set attributes on the flow level so that they are not visible in the contact lens...
1
answers
1
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147
views
asked 2 months agolg...
I don't want customer can hear ringing tone while transferring call from Amazon Connect Contact Flow to the External IVR application. In the Transfer to Phone Number contact block in contact flow I...
3
answers
0
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174
views
asked 3 months agolg...
Hi there. I aimed to record the calls made to a flow utilizing a Lex V2 bot into an S3 bucket, thus I adhered to these...
2
answers
0
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177
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asked 3 months agolg...
Agents are reporting that when they try to change **agent status ** on CTI phone widget, it takes a very long time to reflect changes in CTI phone wight in integrated salesforce page.
Example: one of...
0
answers
0
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85
views
asked 3 months agolg...
Toll Free or DID +55lg...
Is it possible to allocate a number in Brazil?
I read this 2022 publication (https://aws.amazon.com/pt/about-aws/whats-new/2022/12/amazon-connect-did-toll-free-numbers-available-brazil/) and in the...
1
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97
views
asked 3 months agolg...
Phone number migration from one instance to another instance in the same region and account [Canada]lg...
I am facing issue to migrate the phone number from one instance to another AWS Connect instance. The steps are simple, I am not getting any error, but no result as well. it is still with the old...
1
answers
0
votes
137
views
asked 3 months agolg...