Unanswered Questions tagged with Amazon Connect
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I have integrated ServiceNow with Amazon Connect Wisdom for accessing knowledge articles. However, I am encountering an issue where all articles from ServiceNow are being retrieved, but I need only...
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363
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asked 7 months agolg...
How can I connect My App on bubble.io to Amazon, so that i can get list of data like sales, product and orders on amazon to show in my bubble for different users
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147
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asked 7 months agolg...
Hey guys
I'm using Amazon Lex in pt_BR with Slot type
AMAZON.Number
The documentation states that this slot Converts words or numbers that express a number into digits, including decimal...
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145
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asked 7 months agolg...
Hello there!
I have trying to create a chatbot with Amazon Lex V2. Im was adjusting the behavior of the bot i encountered with a issue.
I have this flow => Initial Response → Confirmation →...
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214
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asked 7 months agolg...
One of our clients is migrating their salesforce instance to Hyperforce. Salesforce has identified some organizations that may be using Salesforce Express Connect (SEC), which provides direct...
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117
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asked 7 months agolg...
Hi Team,
I've come across missing CTRs for contact ids.
An example scenario is a failed outbound call where the reason for failure could've been something on the agent workstation end (from the...
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95
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asked 8 months agolg...
I am trying to pass a list of json obtained by http request through a Get customer input block in Connect,
In the logs I see my list being returned by my lambda as a python object but not being...
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106
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asked 8 months agolg...
Hi there,
I could see that there is a small percentage of calls in our instance which have "transferredtoendpoint"."address" as null, even though these calls were successfully transferred out to an...
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54
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asked 8 months agolg...
There is currently no API call available to get the association of a phone number to a contact flow within the Amazon Connect product space. Clearly the information is available to Amazon Connect as...
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388
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asked 9 months agolg...
We are trying to implement rich interactive messaging using Amazon Connect. The documentation says SendMessage API accepts application/vnd.amazonaws.connect.message.interactive.response as content...
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148
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asked 9 months agolg...
On a call. when we add a quick connect connection , call is changed to a conference, similar way we tried to achieve in chat, but instead it was working like transfer, the current agent is left the...
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69
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asked 9 months agolg...
For the Call Manager need to have Monitor functionalities , but need to exclude the call incoming from the routing profile queues, whether any other ways available to do it?
We can remove the CCP...
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84
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asked 9 months agolg...