Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
What will happen to the SMS service if DID/TFN (with voice and SMS) is ported to Amazon Connect?lg...
We want to port our TFN and DID phone numbers to Amazon Connect, but it has both voice and SMS services. We can't lose any of our numbers. Not sure what will happen to its SMS capabilities that we are...
1
answers
0
votes
134
views
asked 15 days agolg...
We have been using AWS Connect for our HVOC using Predictive Dialer. We have our segments and journey created in PinPoint. This is for our voice channel. We noticed the EXPIRED calls started last...
2
answers
0
votes
262
views
asked 17 days agolg...
I have been using Amazon Connect for several months. We mainly use the StartOutboundVoiceContact endpoint to trigger the Amazon Connect flow via REST request.
But we encountered the error 429 Too...
1
answers
0
votes
524
views
asked 17 days agolg...
In an Amazon Connect Contact Flow is there any support to handle this flow through an automated bidirectional stream?
There is a GetCustomerInput action. This action supports Lex integration through...
1
answers
0
votes
306
views
asked 19 days agolg...
So, voice ID for an outbound agent call. I can't get this working and always get "Validation Exception. Call Is Not Connected." in CloudWatch. I have voice ID configured on the outbound whisper flow...
Accepted AnswerAmazon Connect
1
answers
0
votes
279
views
asked 19 days agolg...
Hi!
I am setting up Amazon Connect test lab and have claimed a number for Australia. But the no. its not hitting the Connect. It just hangs up after one ring. Call flow looks all good. Any one had...
1
answers
0
votes
306
views
asked 19 days agolg...
HI Team,
I've embed the CCP into Salesforce using the Amazon Connect CTI Adapter package. I added my SF domain name URL and URL of the AC_LightningAdapter visualforce page in the Approved Origins,...
0
answers
0
votes
295
views
asked 20 days agolg...
Our company currently uses a phone number provided by a specific network carrier in the US. We are planning to switch our contact center operations to Amazon Connect. However, we want to retain our...
2
answers
0
votes
313
views
asked 22 days agolg...
Hello,
Is there is a way to simulate Amazon Connect locally? It would be helpful to speed up development
Thanks
2
answers
0
votes
306
views
asked 22 days agolg...
cannot see billing options, or even account settings to change the root user.
currently using connect to service cloud voice with Salesforce and lot of settings (clickable) links are basically leading...
1
answers
0
votes
405
views
asked 25 days agolg...
Hello, I would like to ask how to connect my ec2 via DCV viewer. There is no place to DCV to connect via key pair
1
answers
0
votes
348
views
asked 25 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
1
answers
0
votes
313
views
asked 25 days agolg...