Questions tagged with Amazon Connect
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Hi, Do metrics concerning how long it takes agents to pickup incoming Connect calls include the time it takes to play agent/customer whisper prompts?
e.g.
for the SL X metric:
> A contact is...
1
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139
views
asked 4 months agolg...
I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
0
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0
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109
views
asked 4 months agolg...
Hello, i am trying a free version of the amazon vps
For the first 2 days it worked, even if quite slow, now it's 2 days that i am trying to connect with my remote connection but it's not possible, it...
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0
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72
views
asked 4 months agolg...
If we set up call center agents and have them associated to multiple queues that have default DID's associated to them, how does said call center agent get an option to select a DID of choice for...
1
answers
1
votes
129
views
asked 4 months agolg...
I'm exploring ways to integrate telephone calls received in Amazon Connect with an internal application that processes audio via WebSockets. The goal is to redirect certain incoming telephone calls...
2
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265
views
asked 4 months agolg...
I like to use AWS Lambda (similar to sf_operation (destination key) with value like lookup, query etc.) to call a Salesforce Flow which will create a case in Salesforce with passed parameter (Amazon...
1
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224
views
asked 4 months agolg...
https://aws.amazon.com/solutions/guidance/amazon-connect-real-time-analytics-with-amazon-opensearch-service/
I'm trying to implement the solution shown above, I currently have all of the pieces...
1
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0
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274
views
asked 4 months agolg...
Hello. I face 2 issues
1. I have a forecasting group where we have 5 queues included and a short-term forecast was generated and published. Contact volume predicts, but Average Handle Time is a...
2
answers
0
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151
views
asked 4 months agolg...
Hi All,
I am currently tasked to create an Amazon Connect flow that can capture users voice and record it. The problem I have faced that my Amazon Connect is on eu-west-2 region and it does not...
1
answers
0
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230
views
asked 4 months agolg...
amazon_connect-flowlg...
Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...
1
answers
0
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164
views
asked 4 months agolg...
Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do...
0
answers
0
votes
95
views
asked 4 months agolg...
When doing a transfer to an automated payment flow, we need to mute the using the mute button. Can a Connect flow instruct the CCP to mute and unmute? We don't want to put them on hold because we want...
1
answers
0
votes
190
views
asked 5 months agolg...