Questions tagged with Amazon Connect
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Amazon Lex's intent is not identified in contact flows or customer information is not recognizedlg...
I have created my Lex bot which is working perfectly fine.
I have already created the chat flow for my AWS Connect and added the Lex bot to it.
On my Amazon Connect flow i have added the Set Voice...
3
answers
0
votes
234
views
asked 5 months agolg...
When I try to connect my shopify account to my Amazon connect,I'm unable to do so as the "Add Integration" button is not available. I also tried this in a different region, but it still does not...
3
answers
0
votes
459
views
asked 5 months agolg...
When a service agent receive a inbound call or make a outbound call then call logs are not automatically saved for related record. Ex: On receiving the inbound call related to account, Account record...
1
answers
0
votes
121
views
asked 5 months agolg...
I want to integrate live chat service like help desk support system. In this system, I want to use AWS connect chat widget in my front site, and I want to manage live chat process in my backend site...
2
answers
0
votes
235
views
asked 5 months agolg...
Can we use the AWS Connect API to create an application like Zendesk? I don't want to use the default CCP panel for AWS Connect, and I want to create an application similar to Zendesk. Please show me...
2
answers
0
votes
156
views
asked 5 months agolg...
Hello experts,
We are extending the connect CCP for adding the resume/pause feature as mentioned in ...
3
answers
0
votes
302
views
asked 5 months agolg...
I am using AWS Connect to capture an amount in UK currency (Pounds and pence). I want to capture and interpret what the customer says. I think I need a Lex Bot with a slot enabled, but how do I get...
1
answers
0
votes
157
views
asked 5 months agolg...
We have a quite small Amazon connect instance and are looking for partner recommendations. where we can pay per use for someone to assist with call flows ect.
We have an established cloud team for...
1
answers
0
votes
164
views
asked 6 months agolg...
I have created an Amazon Lex bot with around eight intents. I want to invoke Amazon Lex intent without providing simple utterance. how i could invoke it without providing utterance. Please someone...
3
answers
0
votes
311
views
asked 6 months agolg...
I'm trying to use the GetMetricDataV2Command to retrieve Abandoned Contacts over the past 7 days with an interval of per Day. Here is my code:
const input = {
EndTime: new Date(),
Filters:...
0
answers
0
votes
46
views
asked 6 months agolg...
I have a CTR data in JSON format stored in s3 bucket which has the below column
"SegmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony"
}
}
Due...
1
answers
0
votes
424
views
asked 6 months agolg...
Hi everyone,
I am trying to figure out if Amazon Connect can be used in a country like Sudan.
The requirements are quite basic:
* We need to support both inbound and outbound interactions.
* Some...
Accepted AnswerAmazon Connect
1
answers
0
votes
150
views
asked 6 months agolg...