Questions tagged with Amazon Connect
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How can I validate who is using Q for agent in my Amazon Connect instance for billing purposes?lg...
Hi,
I would need to validate witch agent is consuming Q for Amazon Connect.
I can only see total amount in my billing statement.
Thank you
0
answers
0
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6
views
asked 36 minutes agolg...
HI,
I'm having issue using Q in CCP for agent.
I'm in Central region. I'm stepup in French-Ca.
Some of the interaction with Q in CCP are in French, other are in English![Enter image description...
0
answers
0
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7
views
asked 42 minutes agolg...
After Enabling Long Code and adding Phone number to Phone pool, I an trying to enable Two way Messages.
After Selecting Amazon connect and giving the IAM role (configured as given in Document), I am...
0
answers
0
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17
views
asked 2 hours agolg...
Team, is Amazon Connect Service in India is DoT complaint? We have potential requirement and want to board on AMAZON Connect.
1
answers
0
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30
views
asked a day agolg...
Currently, agents log into Salesforce to gain access to the Amazon Connect CCP. We are streaming Amazon Connect Contact Trace Records (CTR) through AWS Kinesis Data Stream to Salesforce for some...
1
answers
0
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82
views
asked 2 days agolg...
I have a use case to make automated outbound calls to customers in amazon connect contact center and play a prompt to the customers about their appointment scheduled date. I am able to call the amazon...
1
answers
0
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74
views
asked 2 days agolg...
Hello!
I have instances in two different regions.
Is there a way, i can create the resource on one region & sync on other. Or if i delete the config on one region it can delete on other. There is an...
1
answers
0
votes
65
views
asked 2 days agolg...
Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
1
answers
0
votes
81
views
asked 3 days agolg...
Hi all, is it possible to consume a Kinesis Video Stream in real time over Websocket? Not looking to do two way communication, just need one way sending of realtime amazon connect call streams over...
1
answers
0
votes
214
views
asked 3 days agolg...
We are using a Get Customer Input element with DTMF asking for a selection of either option 1, 2, 3 or 4.
On testing, I provide the input (and of the 4 inputs) and in all scenarios the call is...
0
answers
0
votes
67
views
asked 3 days agolg...
We were using the Default Outbound Flow in our Queue, however we were unhappy with the outbound whisper 'This call is not being recorded', so we have removed the prompt, however the whisper is still...
3
answers
0
votes
70
views
asked 3 days agolg...
Hello,
I'm using Cloud Formation for creating AWS connect instance. For this, I need to access default resources ARN in the template.
For example - While creating a user in the connect instance, we...
1
answers
0
votes
109
views
asked 7 days agolg...