Unanswered Questions tagged with Amazon Connect
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Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
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154
views
asked 3 months agolg...
Hello,
I am trying to remove the need for a Lambda to run on every call that is pulling a list from DynamoDB and converting it into a JSON structure to populate a dropdown in a view. I have created a...
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answers
0
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89
views
asked 4 months agolg...
Hello - I'm looking for some feedback on how to implement monitor/barge into a supervisor escalation task. The task I created for negative sentiment works fine but the agent workspace only has a link...
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answers
0
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65
views
asked 4 months agolg...
I want to cancel my advance auto tasks in Amazon bot
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answers
0
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102
views
asked 4 months agolg...
We have setup a complete integration of Amazon connect and salesforce using AC CTI adaptor in Salesforce.
We have enabled chat contacts, and the chats are coming through.
Upon accepting the chat, we...
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answers
1
votes
384
views
asked 4 months agolg...
I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
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answers
0
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109
views
asked 4 months agolg...
Hello, i am trying a free version of the amazon vps
For the first 2 days it worked, even if quite slow, now it's 2 days that i am trying to connect with my remote connection but it's not possible, it...
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answers
0
votes
72
views
asked 4 months agolg...
Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do...
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answers
0
votes
95
views
asked 5 months agolg...
Hi Team,
Does key highlights works in Amazon Connect contact search for chats?
I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not...
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answers
0
votes
142
views
asked 5 months agolg...
I'm trying to use the GetMetricDataV2Command to retrieve Abandoned Contacts over the past 7 days with an interval of per Day. Here is my code:
const input = {
EndTime: new Date(),
Filters:...
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answers
0
votes
46
views
asked 6 months agolg...
When we have more content in a specific search result in Amazon connect wisdom, edge of the scroll bar is getting hided and because of this we are not able to see all the content of a search...
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answers
0
votes
38
views
asked 6 months agolg...
I have integrated ServiceNow with Amazon Connect Wisdom for accessing knowledge articles. However, I am encountering an issue where all articles from ServiceNow are being retrieved, but I need only...
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answers
0
votes
363
views
asked 7 months agolg...