Questions tagged with Amazon Connect
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Hello, I would like to ask how to connect my ec2 via DCV viewer. There is no place to DCV to connect via key pair
1
answers
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336
views
asked 12 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
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answers
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288
views
asked 13 days agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
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answers
1
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323
views
asked 13 days agolg...
I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
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What I've tried:
I have tried...
2
answers
0
votes
310
views
asked 14 days agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
1
answers
0
votes
459
views
asked 15 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
answers
0
votes
388
views
asked 15 days agolg...
Want to call the GetContactAttributes API from a VXML-based IVR application that retrieves the contact attributes for the specified contact and we want to do some decisions.
How to call...
1
answers
0
votes
325
views
asked 19 days agolg...
Is it possible to prevent users from logging in if they are trying to log in from outside the office, e.g. from their home? We are looking to just allow our agents to use AWS Connect from some IP...
3
answers
0
votes
150
views
asked 21 days agolg...
Our current setup is just for the purpose of chat and SMS, so we have disabled all the telephony options, but with the current setup it keeps asking for the video permission and once the permission is...
Accepted AnswerAmazon Connect
1
answers
0
votes
114
views
asked 21 days agolg...
I am developing a real-time chat application using AWS Streaming APIs, Amazon Lex, Amazon Connect, etc. I need a functionality where if a customer does not reply within a specific time frame, their...
2
answers
0
votes
244
views
asked 22 days agolg...
Hello Forums
I have been attempting to run any command from CloudShell and cannot seem to get the Instance ID to read. Is there a syntax missing?
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[cloudshell-user@]$ aws connect...
2
answers
0
votes
210
views
asked 22 days agolg...
My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
1
answers
0
votes
184
views
asked a month agolg...