Questions tagged with Amazon Connect
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Within Amazon Connect's Agent Workspace, it is possible for the agent to modify their Phone type (see https://docs.aws.amazon.com/connect/latest/adminguide/audio-device-settings.html)
In user...
1
answers
0
votes
146
views
asked 4 months agolg...
the same error was throwing for instance creation for all regions in Amazon connect.
User: arn:aws:iam::851725436911:****
Service: securityhub
Action: DescribeHub
On resource(s):...
1
answers
0
votes
141
views
asked 4 months agolg...
Since Queue flow is containing many blocks, we are in require to create a sub flow for Customer Queue flow. Whether we have any option to create sub flows from Customer Queue flow.
Currently we don't...
3
answers
0
votes
178
views
asked 4 months agolg...
Hello,
I am trying to remove the need for a Lambda to run on every call that is pulling a list from DynamoDB and converting it into a JSON structure to populate a dropdown in a view. I have created a...
0
answers
0
votes
92
views
asked 4 months agolg...
Hello - I'm looking for some feedback on how to implement monitor/barge into a supervisor escalation task. The task I created for negative sentiment works fine but the agent workspace only has a link...
0
answers
0
votes
68
views
asked 4 months agolg...
IU Builder is showing it Ok:
![Enter image description here](/media/postImages/original/IMws02K7joQ-qZ8lLzFyb42g)
But when view is rendered, is working same as input text field, ?.
![Enter image...
Accepted AnswerAmazon Connect
1
answers
0
votes
121
views
asked 4 months agolg...
How do I pass a token or ContactId to chat INIT function so as not to create new session every time? I'd like the chat to continue as the same user while moving from page to page. We are embedding the...
1
answers
0
votes
125
views
asked 4 months agolg...
Hello, the situations is:
In our custom view: we have the schema that appear at left side panel (*at `https://leads-eng.my.connect.aws/views/<viewId>`*)
![Enter image description...
1
answers
0
votes
118
views
asked 4 months agolg...
For example "Get Customer Input" block exits with "Error" branch. I whant to make a call to lambda function and provide some information about error to lambda. Is there any way to get error...
2
answers
1
votes
120
views
asked 4 months agolg...
I understand how to build bots and use the different message groups like text, SSML, etc. I cannot find a way to get lex to select the right "type" of response for chat vs. voice. For example, let's...
2
answers
0
votes
227
views
asked 4 months agolg...
Can Amazon Connect contact lens recognize the speaker's identity using Interaction Transcription?
2
answers
0
votes
194
views
asked 4 months agolg...
While trying to install Amazon Connect CTI adapater in Salesforce Lighthning, the installation fails with the below error.
Your request to install package "Amazon Connect - Universal Package Winter...
Accepted AnswerAmazon Connect
1
answers
0
votes
163
views
asked 4 months agolg...