Questions tagged with Amazon Connect
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I get a "Session expired" error message when I try to click on the Access URL from Amazon Connect and I can only be able to access it through an emergency login. Why am I receiving this error, and how...
2
answers
0
votes
438
views
asked 6 months agolg...
Hi
We operate a local council contact centre and occasionally need to transfer callers to the emergency services (999/111) - however this is not possible currently as our agents are unable to dial...
1
answers
1
votes
376
views
asked 6 months agolg...
Hi Team,
I got the below notification from AWS to aws connect. Do we need to anything for this ? Do we need to take any action on this ? I am little confusion for this.
Hello,
[This is an update to...
1
answers
0
votes
358
views
asked 6 months agolg...
I am working with the Amazon Connect Participant Service API -...
2
answers
0
votes
176
views
asked 6 months agolg...
I'am using Postman to make API requests to Amazon Connect.
I'm blocked because I cannot perform some API actions when my user have full Amazon Connect access without "deny" in the policiy.
For...
1
answers
0
votes
168
views
asked 6 months agolg...
I want to authenticate the users from external IDP using OIDC flow in native mobile application to access the Amazon connect chat.
1
answers
0
votes
391
views
asked 6 months agolg...
In a multi skilled, multi customer environment. We have a scenario when an agent needs to make an outbound but this call could be to 1 of 3 customer types. For each type the outbound CLI needs to be...
1
answers
0
votes
128
views
asked 6 months agolg...
Hi Team,
I know Amazon Connect is not a PBX Solution but is there any smarts in transferring the call directly to a mobile number from the IVR and as well keeping the recording and transcript in...
1
answers
0
votes
157
views
asked 6 months agolg...
Is there any way to assign the value of a tag dynamically in security profile of Amazon connect.lg...
I am configuring a security profile in Amazon Connect and am encountering a challenge with routing profiles and user tags. Both use the same key ("language") but with different values, such as...
2
answers
0
votes
161
views
asked 6 months agolg...
Seeking Assistance: WordPress Site Unreachable on AWS Lightsail - 'This Site Can't Be Reached' Errorlg...
Hello,
I'm encountering an issue while moving my WordPress site to AWS Lightsail. After testing it via the public IP, I'm receiving an error 'this site can't be reached.' I've checked the Lightsail...
3
answers
0
votes
200
views
asked 6 months agolg...
We have an inbound queue and offer a callback option inside of it, which then puts customers on the callback queue if chosen. However, we are seeing that customers are being called at very early times...
2
answers
0
votes
221
views
asked 6 months agolg...
What should be done if an agent in Amazon Connect wants the flexibility to change his/her routing profiles in the Contact Control Panel (CCP) but should be restricted to only a subset of all...
Accepted AnswerAmazon Connect
1
answers
0
votes
178
views
asked 6 months agolg...