Questions tagged with Amazon Connect
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I'm using amazon connect widget script with custom button, when user click on the custom button(Chat with US), we open an custom form where we ask for there name and email id, and when they submit the...
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397
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asked a month agolg...
Hi Team , i am trying to implement the voice mail for amazon connect with this solution -
https://github.com/amazon-connect/voicemail-for-amazon-connect
but this solution is decommissioned and is...
4
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413
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asked a month agolg...
Call-Logs Retrievallg...
Hello, please how can I retrieve the Call-Logs from Amazon Connect that are displayed on the Instance site under the Contact Search category, with all the fields in there programmatically. I am using...
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370
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asked a month agolg...
Is the "Latest" flow (in flow designer) the latest Saved or Published flow?
I searched the word "Latest" in the AWS Connect Documentation but couldn't find an answer.
Maybe a note should be added to...
Accepted AnswerAmazon Connect
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391
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asked a month agolg...
Hi,
I am currently in need of mobile number from Amazon connect for my business requirements. currently there is no number available to claim, hence I have raised the request with the support agent....
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415
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asked a month agolg...
Hi
I am trying to create a new connect flow using the 'show view' block - this flow has no amazon lex bots. The 'show view' block keeps resulting in an error and I can't figure out why - am I able...
3
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439
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asked a month agolg...
Hi Team,
I'm trying to configure Lex interaction through Connect chat. I have configured following contact flow:
1. Entry --> Get Customer Input --> welcome message
2. Based on customer question Lex...
3
answers
0
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404
views
asked a month agolg...
Is there anyway that I could see my queue stats (ex: Total call waiting, Number of agents available) in my agent workspace?
4
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398
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asked a month agolg...
Hi,
I'm currently working on customizing the Agent Workspace in Amazon Connect and need some guidance on creating a grid-like user interface. My goal is to display data in a tabular format similar to...
1
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343
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asked a month agolg...
Hi Guys !!!
I'm currently facing a persistent issue while integrating Amazon Connect with Shopify. Despite several troubleshooting steps, the problem remains unresolved. Here's what I've tried so...
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469
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asked a month agolg...
I lost previous password. Therefore I recreated by click on "get password". I provided key file then got the new password. But the new RDP reject the login, why? It was working many times before.
1
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444
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asked a month agolg...
Hello,
I am trying to use the C# AWS SDK to create Pinpoint Segments and Journey.
Sometimes when I execute the code with the Journey status as DRAFT, It creates both but in the Journey, it says...
1
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116
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asked a month agolg...