Questions tagged with Amazon WorkDocs
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Work Docs Drive app download error - Mac OS Silicon
I'm trying to install the Work Docs Drive app and receive this error message: WorkDocs Drive is not supported on Apple silicon machines. To learn more, go to https://docs.aws.amazon.com/workdocs/latest/userguide/drive_install.html The link doesn't provide any guidance specific to this issue. Is there any solution so I can use this app on my Mac?
Workdocs Drive persistent login
Greetings, we started to use workspaces recently and workdocs so I installed workdocs drive on a computer to keep files in sync with anything that we work on the workspace. Now the problem is, every time I start up the local computer, workdocs drive requires sign-in which is a bit crazy considering any other application similar to this (one drive, dropbox, etc) keeps me logged in. The checkmark to remember username is checked as that is the only thing it remembers, but I still need to input the mfa and password. What am I missing? Does anyone know how to fix this?
Filename length when saving documents to WorkDocs
Hello, When trying to upload from my MacBook a fairly large Powerpoint document (20Mb) to Workdocs directory, using either drag and drop or the upload button I receive a generic error Message '*Your file xxxx.pptx didn't upload successfully. Please try again.'* : trying various things I finally shortened the filename length and was able to upload the document. I tried a word doc with the same name but could not reproduce the problem. Then I tried to copy the powerpoint file name to the word document locally and then get an error message from the macOS finder ' The name xxxx can't be used Try using a name with fewer characters or with no punctuation marks. I have kept the file in its original form which reproduces the problem for troubleshooting purposes! Feel free to let me know if more info is needed. Best regards! PA
AWS WorkDocs - File Count
Is there any way to count how many documents are in a WorkDocs folder? I have tried multiple ways and have done some research, but still can't figure it out. My challenge is that it's hard to tell whether there were any issues in a bulk upload from a desktop folder. . It seems the only way is to count lines using the scroll. Can you please let me know if there is an easy way to show the count of the files in the folder.
WorkDocs Error - "Missing Attributes. This page requires several GET attributes and/or cookies to be set"
Hello, We have recently integrated WorkDocs and WorkDocs Drive. Our users have generally been fine connecting to our WorkDocs domain, but we have a single case where, when a user is prompted to enter the domain for our WorkDocs server, gets a message saying "Missing Attributes. This page requires several GET attributes and/or cookies to be set". Currently, the user has tried clearing cookies, cache, and uninstalling/reinstalling all WorkDocs related applications on their machine, but receives the same error. I would like to understand what creates this error, and if it is a problem with the user's machine, or even compatibility with the WorkDocs service. Thank you in advance!
Is there a way to improve AWS Workdocs download speeds ?
We use AWS WorkDocs to distribute large files to our users , these files tend to be above 5GB and we share the files through the public link option that AWS offers, a number of users have complained of extremely slow download speeds how can this be improved ? Can anything be done from Amazons end ?
Permanent access to WorkDocs for external parties
Hi, I want to create a permanent link with acess to a WorkDocs folder to anyone (inc. external parties : selling partners/vendors) who has the link. They don't need any write permissions, just to download an Excel file we will share with them. Is WorkDocs the best tool to do that? Reason we are not using other tools e.g. media central is because the file is undergoing updates, and we want the latest version to be always be accessed via one single link. Alternative would be to create a link with access to a specific file (instead of a folder) as long as we can keep updating that file Thanks
WorkDocs invitation not received by external user
I am a WorkDocs administrator and invited a user outside my organization to a WorkDocs instance. The user has not received the invitation, and I've resent the invitation multiple times, as well as deleted and added back the user. Other users at the same person's organization/domain have received WorkDocs invitations, so it's unclear what's preventing the invitation from getting through. How can I troubleshoot this?
S3 bucket migration to workdocs
I'm trying to do a migration from an S3 bucket to workdocs. I do all the steps but when migrating, only folders and subfolders are migrated and no files are included. I used the example policy of the AWS WorkDocs Migration Service itself, but it always fails in the end. What could be wrong? Both bucket and workdocs are in Virginia.