Questions tagged with Amazon Connect Customer Profiles
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Custom CCP Iframe frame-ancestors issue
I have used a Custom CCP using one from Github and when i launch the softphone i get the page display and then pop up for a login, then i log in but it takes me to the amazon connect console in the pop and the main page has a sad face displayed. When i look at Chrome logs i see there is an issue with frame-ancestors.![Enter image description here](/media/postImages/original/IMDfRHozsRRo6-IE8gB0jhVg) Has anyone come across this i have added the domain in the amazon connect aws console under origins. Any pointers would be welcome
Amazon Connect Queue based routing question.
https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queue-based-routing.html https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queue-based-routing.html Based on the routing describe in this link, imagine if we have an agent who can take calls from both English and Spanish queues. Does that mean that we have to make another Routing profile for English-Spanish Reservation as agent can only be added to one Routing Profile? If yes, we are running into the problem of having too many groups to manage if agents can handle multiple skills or train for these . For example, if we have queues for each of the following products that Agents can learn about: Television (TV) Microwave (MW) Mobile Phone (MP) Then we will need following routing profiles: Television - agents that know only about TV Microwave - agents that know only about MW Mobile Phone - agents that know only about MP TV-MW - agents that know about TV and MW TV-MP - agents that know about TV and MP MW-MP - agents that know about MW and MP TV - MW - MP - agents that know about all three products This means with each new product/skill, the number of combinations for routing profiles grow exponentially. One way to solve this would be to have the ability to add an Agent into multiple groups. However, that is not possible. Is there a way around this?