Questions tagged with Amazon WorkSpaces

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Slowness within the AWS (EC2 and Workspaces) in Internet browsing itself, sometimes almost impossible to access a simple website.

Hello, We are experiencing browsing internet related slowness within the AWS (EC2 and Workspaces), browsing in simple websites itself is slow. We had the same problem on 03/2022, we hired support business, but they didn't solve the problem and it went back to normal on its own. Monitoring via CloudWatch, we noticed that the slowness is related to the NAT Gateway, as the documentation says the following: [*"If the value of ConnectionEstablishedCount is less than the value of ConnectionAttemptCount, clients behind the NAT gateway tried to establish new connections for which there was no response."*](https://docs.aws.amazon.com/vpc/latest/userguide/vpc-nat-gateway-cloudwatch.html) And as you can see in the attached graphs, whenever there is a slowdown, the ConnectionEstablishedCount metric is lower than the ConnectionAttemptCount metric ![Enter image description here](/media/postImages/original/IM4BtTaWe7TFqUgYfQiDmSsA) Internet browsing itself is slow, sometimes almost impossible to access a simple website, and this is directly impacting our internal use and customer service, as all our internal and support applications require the internet. It is also worth mentioning that we migrated our entire On-Premise structure to AWS in October/2021, and this is the second time this has happened. We even set up a new NAT Gateway in another AZ but it didn't work and it was still slow. Has anyone ever experienced this? Do you know what it could be and how to fix it? Thanks
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asked 3 months ago

WorkSpaces freezing upon WorkSpaces Client screen resize

Has anyone else had issues with WorkSpaces freezing upon dragging to resize the client? I have had this at multiple clients with multiple unrelated AWS environments. Doesn't matter what version of the Amazon WorkSpaces Client software you use. Basically, what happens is: 1. You log on, let's say with the WorkSpaces Client for Windows. Everything is fine. 2. You drag the edge of the WorkSpaces Client to make the window of the application larger, OR let's say you go to Full Screen mode. 3. The client simply freezes. The desktop does not immediately resize, OR the screen goes black. 4. It stays frozen for about 5 mins, then magically the resize "catches up" and everything settles down and goes back to normal. 5. It also happens if you use a zero client, but the WorkSpace was previously running in the WorkSpaces Client software (and sized for the client it was running on) and thus needs to resize again to fit the zero client. Or vice versa. Hope I'm explaining this properly. It does not happen on all WorkSpaces at all times. There does not even need to be any applications open. However, when it does start to happen on a particular WorkSpace, it is very repeatable on that WorkSpace for a considerable amount of time (like all day, or occasionally all week). Multiple reboots and it still recurs. Then on another day it might not do it at all, and resizes work fine on that same WorkSpace. I can't think of any common denominator that these WorkSpaces have. Maybe ScreenConnect? Incidentally, if you view the desktop through ScreenConnect while this is happening, it remains “stuck” - you click on things, nothing happens - you can't really interact with it…but you *can* connect to it. Interestingly, it does not disconnect the session. And if you send a reboot command it immediately restarts the WorkSpace, so it is still "alive" so to speak. I'm curious to hear if anyone else has run into this. Thanks!
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asked 4 months ago