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Questions tagged with Application Integration
Integrate distributed systems and serverless applications with less code
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We have integrated Amazon Connect with ServiceNow following the official documentation: ServiceNow-Amazon Connect Integration - https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/p...
Hi,
I 'm trying to integrate the Azure bot with AWS using Lambda.
**Scenario:** The conversation should be routed to an amazon connect agent based on the intent selection made in the **Azure bot**. ...
When I send messages from FCM to my iOS and Android devices directly, everything works well. However, when I use AWS SNS with FCM, the messages arrive on iOS but they don't appear in my Android device...
I am using the @aws-sdk/client-connect SDK with Node.js version v22.12.0 to fetch agent metric data from AWS Connect. In my program, I am using the SearchContactsCommand method to retrieve contact dat...
Hey AWS Community,
I integrated AWS SNS to deliver SMS to my clients, but sometimes it delivers messages with weird content like below even though I have given it proper content for the SMS.
Also, i...
Hello gurus,
I am trying to send data to Splunk through Firehose. I have a Splunk HEC endpoint that has been provided to me along with a HEC token. When I use the HEC endpoint and token with Curl/Pos...
Hello AWS Team,
My name is Eric Royce, and I am the Founder of Get It All Delivery, a delivery app focused on serving licensed cannabis dispensaries. Recently, I engaged an app development company ba...
I currently have Amazon Connect integrated with Salesforce Service Cloud Voice (SCV) and am looking for help enabling SMS functionality within this setup. The goal is to use a Lambda function to handl...
Hello,
I am currently exploring the deployment of a **Slack gateway for Amazon Q Business** as described in the [AWS blog post](https://aws.amazon.com/blogs/machine-learning/deploy-a-slack-gateway-for...
I've noticed that in Amazon Connect, chat interactions offer the option to convert to an interactive view, which includes features like buttons, lists, and views. However, this feature doesn't seem to...
A financial company is planning to migrate its web application from on premises to AWS. The company uses a third-party security tool to monitor the inbound traffic to the application. The company has ...
I'm working on an application that handles customer interactions coming from a chat widget using AWS Connect. Here’s the flow:
1. A customer sends a message via chat widget, which is received by our ...