Questions tagged with Amazon Pinpoint

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Pinpoint SMS - International Usage

Dear forum, using AWS Pinpoint we want to send and receive SMS to and from our customers. At the moment we are already using another 3rd party service to do so and plan to migrate to AWS (where all the rest is already hosted). We are having international customers (so numbers have various country codes) and started buying two long codes: one for Germany (+49) and one for Netherlands (+31). While testing Pinpoint, with a few German numbers (+49), we noticed the following: - Outgoing, we can send SMS from Pinpoint to our German numbers using the German long code as "originationNumber" - Incoming, we can send SMS from our German numbers to Pinpoint when sending to our German long code (SMS is handed over to SNS reliable) However: - Outgoing, when we use the Netherland long code as "originationNumber" to send SMS to German numbers, we always receive SMS from the German long code (so not the explicitly specified Netherland long code). It does not matter if we do it via API or test message UI in Pinpoint. - Incoming, when we send from a German number towards the Netherland long code, the incoming SMS is not received at all. We know from our currently used 3rd party service for SMS handling, that international roaming can be tricky. While sending works reliable there internationally (so from +49 to a +31 number as example), they also have issues with receiving sometimes. Questions: - why can't we send from the +31 number to a +49 number, although we explicitly specified the "originationNumber"? - is it expected that pinpoint can't receive an SMS from a number with a different country code? Greetings Markus
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Markus
asked 6 months ago

No further functionality after "eventType": "INITIATED" message while implementing Amazon Connect high-volume outbound communications

I have just created Campaign in Connect with Contact flow, Then IAM policies, EventBridge and Pinpoint stuff with Creation of Segments & Journeys and in return i got the first event as "eventType": "INITIATED" with Type "VOICE". But then it stuck and nothing happen, it should dial a number using outbound queue as mention in the [Documentation](https://aws.amazon.com/blogs/contact-center/make-predictive-and-progressive-calls-using-amazon-connect-high-volume-outbound-communications/#:~:text=Under%20%E2%80%9COutbound%20call%20configuration%E2%80%9D%2C%20choose%20any%20phone%20number%20for,button%20at%20the%20top%2Dright.) as below: ``` { "version": "0", "id": "35af9eb2-5dda-fafc-48ce-78f223478a85", "detail-type": "Amazon Connect Contact Event", "source": "aws.connect", "account": "XXX92XXX3XXX", "time": "2022-05-31T08:21:52Z", "region": "us-east-1", "resources": [ "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4", "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4/contact/7b552ed3-b276-42ea-9837-31f8622f4fde" ], "detail": { "initiationTimestamp": "2022-05-31T08:21:52.769Z", "contactId": "7b552ed3-b276-42ea-9837-31f8622f4fde", "channel": "VOICE", "instanceArn": "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4", "initiationMethod": "API", "eventType": "INITIATED", "campaign": { "campaignId": "8b00b16f-b083-4a00-ae86-58332f524b2b" } } } ``` In the end after the time ends it closed the journey with message "Message Not Sent". It should dial an outbound number at numbers added through segment and than return the events but somehow it doesn't working. In CSV segment file what format we have to used for phone number? e.g. General! when we add E.164 phone in CSV file and saved it, it throw an alert `"some features in your workbook might be lost if you save it as csv UTF-8 (comma delimited)"`. May be its changing the format.
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asked 6 months ago