Questions tagged with Amazon Connect In-app, Web, and Video Calling
Frequently asked questions and answers about Amazon Connect In-app, Web, and Video Calling
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19 results
We are building a voice routing pattern in Amazon Connect and need guidance on a reliable way to detect an agent connection failure and reroute the caller.
**Business flow**
1. Customer is in a queu...
2
answers
0
votes
105
views
asked 3 months ago
I requested a quote increase to add a Phone number capability to an app and website I'm building to take automated reservations.
I've been waiting over 12 hours to get approval to have an inbound numb...
1
answers
-4
votes
129
views
asked 5 months ago
Good afternoon, I want to inquire about the Connect service.
Question: Is it possible to use the APIs to acquire phone numbers in Connect, handle queues, etc. but have the customer manage the metrics...
4
answers
0
votes
192
views
asked a year ago
I m setting a attrbute using set contact attributes block to related contact, I need to use that set value, but its not there in current contact because it is set to related contact, how can i access ...
2
answers
0
votes
387
views
asked a year ago
I'm testing a scenario in Amazon Connect where I use a Disconnect flow to handle the end of a chat session.
However, I want the Disconnect flow to trigger only when the customer becomes idle and the ...
2
answers
0
votes
645
views
asked a year ago
can we block users on whatsapp business in amazon connect? we want to block, unblock the users in agent workspace.
2
answers
0
votes
190
views
asked a year ago
I'm working with Amazon Connect and using a Disconnect flow to handle specific chat and voice contact terminations. I need to determine why a contact was disconnected — for example, whether it was cus...
1
answers
0
votes
511
views
asked a year ago
I'm trying to customize the Amazon Connect Routing Criteria block to route chats to a specific agent based on their agent ID. I have a Lambda function that returns the following:
routing_criteria = {...
1
answers
0
votes
344
views
asked a year ago
Hello,
I am trying to implement the video call feature on the Amazon Connect through the widget hosted on a site and it works fine. However, I am not able to record the video call even though i tried ...
1
answers
0
votes
758
views
asked 2 years ago
We have integrated Amazon Connect with ServiceNow following the official documentation: ServiceNow-Amazon Connect Integration - https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/p...
2
answers
0
votes
518
views
asked 2 years ago
Hi All,
Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent?
Thanks!
2
answers
0
votes
248
views
asked 2 years ago
Hi, I am using a ccp and noticing network issue and webrtc errors often. Everytime when I lock my computer and go on break or if there is no activity on my laptop for about 10 mins, I see this error a...
3
answers
0
votes
860
views
asked 2 years ago