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I keep getting a security concern email from AWS.
Hi, every week or so I keep getting an email from AWS about a security concern even though I have deleted every single instance/ resource and have changed the password multiple times due to AWS requiring me to change my password. Does anyone else have the same issue? If so, how do I fix this?
Problems with AWS Support
We have been using AWS for a year now, have received credits as a startup and everything has been great until now. The AWS org is set up as different accounts under the root/payer account. For one of the new accounts that we are setting up as a test environment, we needed to set up SNS to configure SenderId, and ContentTemplate and raise the SMS limit. The request was rejected by AWS Support for the following reason, "Due to some limiting factors on your account at this time, you are not eligible to send SMS messages in Asia Pacific (Mumbai) region. You will need to show a pattern of use of other AWS services and a consistent paid billing history to gain access to this function. We enforce these limitations on all new accounts. Your continued usage of other AWS services will give us greater flexibility to increase your spending limits in the future. Please open a new case after you have a successful billing cycle and additional use of other AWS services and we will gladly review your account." Since we are using >10 services for a year now under different accounts, I do not understand why AWS will block us? There have not been any missed payments and there is ample credit in the account to pay. We are in internal testing and only send SMS to developers and testers. I want to know if anyone has faced a similar situation.
I received an email on August 29, 2022 to update your IAM policies for AWS Lambda
### Background: Hi, we received an email from AWS Lambda Security recently about how to update the permissions to continue making the API calls using "qualifier" parameter successfully. ### What we have done: We have made the permission modification according to the modification steps ### What we want: Is there any way to verify whether our modification is effective? *So we want to know if there is any way we can verify our changes.* By the way: We saw the end of the email saying `If you want to test your changes before October 15, 2022, or need support in taking the required action, please reach out to AWS Support `. Do we need to create a technical case for validation in AWS Support?
Domain Transfer from closing account.
Closing account do to malicious IP assigned for service after purchasing a domain and before the 60 probation waiting period for domain transfer. Can't I just have the zone file then at 60 days, push the zone file to my register? Should I be billed for the two months my domain is in limbo? The Route-53 console denies me access to the Zone file and errors when unlock transfer option is clicked. Any solutions? Been given a malicious IP by AWS is unacceptable, and is reason for the abrupt cancellation of services and has been verified by AWS as a malicious IP.
Can't Find Support Page
A while ago I saw a section of your site where you could contact an AWS representative for support, and they would be on a live chat and then you’d pay them somewhere around £5 for that one time. Do you know where I was on the AWS site? It's not the £29 a month plan. I can’t remember the page/URL for the life of me. I’ve checked my browser history manually up to a year ago. There was a list of chats down the left hand side, and it was people contacting me regarding my question, and I chose one and he helped me. 1000000% through the AWS site. I can’t even find it in my emails. Thanks, Ryder Cragie
How do I get an AWS customer support against poor AWS "premium" support?
We created many issues on AWS premium supprt, but 1. the reponse time is super long (more than 2 days) 2. premiums support does not solve your problem, but they create new troubes for you. They doesn't understand your question first but ask a bunch of questions, ask you to collect a bunch of redundant information for them. 3. Finally, you got no answer and forgot your issues as time goes by *Edit: Removed case ID — Roxy M.
Support page returning 404s
Hello, For the last 2 hours we have been trying to reach out to support due to production being partially impaired, however, the support panels routing seems to be broken as its returning 404s. We have tried accessing it in multiple different ways and none seems to work, is there any known issue? Attempting to use our account in other browsers throws "Internal error, try again later". We are subscribed to the business support package in case thats relevant here. Thanks!
Help me understand
I have been away from my AWS account for a while because of the charges. This week, i started using it, not for anything but just seeing how much i am being charged for doing nothing really. Sticking to t2 micro at 750 hours per month. Please can someone help me understand why i am being charged: $0.00 per GB-month of General Purpose (SSD) provisioned storage under monthly free tier 30 GB-Mo @ USD 0.00, and then $0.10 per GB-month of General Purpose SSD (gp2) provisioned storage - US East (Northern Virginia) 7.656 GB-Mo @ USD 0.77 Why am i being charged this? Can someone explain? Are we billed for going through the account? How did i use 7.656 GB-Mo in a few days of just viewing AWS account and billing statements. Thank you in advance for looking into this. Have a wonderful day!
Action Required: Irregular activity in your AWS account
About three days ago I got a notification in my account for "**Action Required: Irregular activity in your AWS account**". I responded to this issue same day, and it seems to be an automated trigger due to my developers accessing my account from international regions. In the last few days, I've contacted the support team multiple times, very clearly saying that I am the account owner, and I am having a team that is international, so please lift these restrictions have been placed on my account. Since then, I get the same message, "we can't give ETA", "Our team is looking into the problem."... ect. these type of boilerplate responses, while I've lost three days of development time in the process. I'm in the verge of missing deadlines now and I'm not even sure if this issue will be resolved soon or weeks from now since they're not giving ETAs. I've even upgraded my support to Developer Support, and they still respond slowly, without any real solution. As this automated action they've taken was done when there's very little spend in the account resources, like under $50. and I have complete filled out the account information/answered all of their questions/paid for premium support ect... How long is thing going to take them to resolve? Should I just make a new account at this point? - What the heck am I supposed to do here?
Where can I find AWS Support charges?
I m trying to find the AWS Support monthly charges in Bills page or Cost Explorer, but fail. The AWS account I m working on is a member of an AWS Organization, our Support Plan was upgraded to Business in June 2022. I logged in as an IAM user with some permissions (aws-portal:\*, ce:\*) in Bills page and Cost Explorer. Following a knowledge center article 'How am I billed for AWS Support?' (https://aws.amazon.com/premiumsupport/knowledge-center/support-billing/ , see content quoted below), I cannot find Support section in Bills page anyway. > **How am I billed for AWS Support?** > > I want to sign up for a paid AWS Support plan, and I want to know how I'm charged for it. > > **Resolution** > > When you sign up for a paid AWS Support plan, your payment method is charged a prorated minimum monthly service charge on your first monthly bill. If applicable, usage charges that exceed the monthly minimum charge are also billed at the end of the month. > > You can see your monthly charges, including your prorated charges, by expanding the Support section on your [Bills](https://console.aws.amazon.com/billing/home#/bills) page. My Question: is there any suggestion for finding AWS Support monthly charges of an AWS Organization member account? Thanks.