Questions tagged with Account Support
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Help me understand
I have been away from my AWS account for a while because of the charges. This week, i started using it, not for anything but just seeing how much i am being charged for doing nothing really. Sticking to t2 micro at 750 hours per month. Please can someone help me understand why i am being charged: $0.00 per GB-month of General Purpose (SSD) provisioned storage under monthly free tier 30 GB-Mo @ USD 0.00, and then $0.10 per GB-month of General Purpose SSD (gp2) provisioned storage - US East (Northern Virginia) 7.656 GB-Mo @ USD 0.77 Why am i being charged this? Can someone explain? Are we billed for going through the account? How did i use 7.656 GB-Mo in a few days of just viewing AWS account and billing statements. Thank you in advance for looking into this. Have a wonderful day!
Action Required: Irregular activity in your AWS account
About three days ago I got a notification in my account for "**Action Required: Irregular activity in your AWS account**". I responded to this issue same day, and it seems to be an automated trigger due to my developers accessing my account from international regions. In the last few days, I've contacted the support team multiple times, very clearly saying that I am the account owner, and I am having a team that is international, so please lift these restrictions have been placed on my account. Since then, I get the same message, "we can't give ETA", "Our team is looking into the problem."... ect. these type of boilerplate responses, while I've lost three days of development time in the process. I'm in the verge of missing deadlines now and I'm not even sure if this issue will be resolved soon or weeks from now since they're not giving ETAs. I've even upgraded my support to Developer Support, and they still respond slowly, without any real solution. As this automated action they've taken was done when there's very little spend in the account resources, like under $50. and I have complete filled out the account information/answered all of their questions/paid for premium support ect... How long is thing going to take them to resolve? Should I just make a new account at this point? - What the heck am I supposed to do here?
Where can I find AWS Support charges?
I m trying to find the AWS Support monthly charges in Bills page or Cost Explorer, but fail. The AWS account I m working on is a member of an AWS Organization, our Support Plan was upgraded to Business in June 2022. I logged in as an IAM user with some permissions (aws-portal:\*, ce:\*) in Bills page and Cost Explorer. Following a knowledge center article 'How am I billed for AWS Support?' (https://aws.amazon.com/premiumsupport/knowledge-center/support-billing/ , see content quoted below), I cannot find Support section in Bills page anyway. > **How am I billed for AWS Support?** > > I want to sign up for a paid AWS Support plan, and I want to know how I'm charged for it. > > **Resolution** > > When you sign up for a paid AWS Support plan, your payment method is charged a prorated minimum monthly service charge on your first monthly bill. If applicable, usage charges that exceed the monthly minimum charge are also billed at the end of the month. > > You can see your monthly charges, including your prorated charges, by expanding the Support section on your [Bills](https://console.aws.amazon.com/billing/home#/bills) page. My Question: is there any suggestion for finding AWS Support monthly charges of an AWS Organization member account? Thanks.
Cant login to aws console. Stuck in login loop
Forgot to update the payment for a clients Aws account.. Now services are off ..Payment haven't been made in 3 months. I have to update the account debit card but stuck ..The login page takes me to account suspended page and anything i click there takes me back to login page. Thats Payment and AWS support links.. They all take me back to the login page
amazon account hacked and generating money charges
Hello, on saturday 06/04 my account was hacked by an error when I published a password in a public repository, when I received the change email, I deleted all keys and roles, as well as aws users, I changed the password of the account, and changed my email password, actrive MFA with the phone, I stopped all services that were started (apparently for mining with EC2) and checked everything, However, the account is still violated, currently with a charge of 40 usd of something I never use and I fear it will continue to rise, I already sent a case in review, attached images, but no one solves the problem, I want to delete the account, I want to unlink my data, every hour that passes I feel that more charges will be generated, more services initiated, EVERYTHING. besides if i close the account, the charge will remain open and will arrive to my address, a charge that i never used, i only had the account for educational purposes. this is totally frustrating, i talked to support but they take 2 days to answer every message, and every second that passes a new active service is generated.... I do not know what to do, I have seen cases where they reach 10k of debt, and I do not want to reach that, I am a student, I can not pay, and above all, I can not pay something that does not correspond to me, my account was HACKED, it is as simple to verify my innocence as to see from where the requests are made, instance creations, accesses. and see that does not correspond with my country and address registered in the AWS account...PLEASE I NEED HELP.
No engagement on support case and sneakily being resolved
Seeking for advice on what we can do next. We're on developer support plan. A support case was raised in Dec 21 and took months to confirm that there was a technical product issue in Jan 22 and subsequent action taken in Feb ended up corrupted our service. This took more weeks with back and forth and we finally give up pursuing a fix and instead recreating & migrating our service and asked for refund. This was acknowledge in the case then, but since then, a few follows up was made on the case regarding refund processing but nothing was done. The last update I received was on April with all the promises but nothing was delivered and despite more follow ups, nothing was done and nor update was provided. Today I discovered that the case was marked as resolved with no response/action. I just reopened the ticket and asking for explanation. This whole process/ordeal is obviously very frustrating and I'm just wondering if anyone has similar experience and recommendation on what action I can take next. Thanks in advance!
AWS Certificate Manager: Certificates won't renew "Additional verification required to request ..." .ru domains
Hi, We have the "Additional verification required to request certificates for one or more domain names in this request."-Error on two certificates with .ru domains involved. Is there some official answer to this problem, as we are not the only ones as it seems? (No we don't have a support plan on this account, so I can't open a case)
AWS Login Page shows "This site can’t be reached". However when using VPN, everthing works fine
I have used my AWS account many times last week and everything worked fine. Today I wanted to login again, but the login page was not available, showing me this URL: https://us-east-1.console.aws.amazon.com/cost-management/home?region=us-east-1#/startupError?code=_CE_Not_Ready_&title=_CE_Not_Ready_Title_ When I start the VPN connection however, AWS just works fine again. I have no idea why login into the AWS console only works via VPN. It's not laptop related, since I cannot login with my old laptop either. Something seems to fishy with my network / ip address. However, all other webpages are working just fine without VPN connection. Thanks in advance for answering my question.
Can't access technical support despite having a developer plan
Whenever I try to create a technical support case I receive ``` Technical support is unavailable under the Basic Support plan ``` In the upper left of the page it says ``` Support plan: Basic Change ``` When I click "Change", the page I'm brought to tells me I have the "Developer" plan which should include technical support and is obviously not the "basic" plan the previous page said I had.
$4,000 CHARGE due to ACCOUNT HACK
Has anyone experienced their **ACCOUNT BEING HACKED and CHARGED for it by AWS?** I experienced a major breech, and suddenly got a bill for over $18,000!!! I was reassured by AWS the entire time that I will not be paying this while spending HOURS following all their steps for securing my account, only to be sent an email MONTHS later that **I need to pay over $4,000**. I am in total shock over this, and wondering if anyone has experienced something similar - what did you do?