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Cant login to aws console. Stuck in login loop
Forgot to update the payment for a clients Aws account.. Now services are off ..Payment haven't been made in 3 months. I have to update the account debit card but stuck ..The login page takes me to account suspended page and anything i click there takes me back to login page. Thats Payment and AWS support links.. They all take me back to the login page
amazon account hacked and generating money charges
Hello, on saturday 06/04 my account was hacked by an error when I published a password in a public repository, when I received the change email, I deleted all keys and roles, as well as aws users, I changed the password of the account, and changed my email password, actrive MFA with the phone, I stopped all services that were started (apparently for mining with EC2) and checked everything, However, the account is still violated, currently with a charge of 40 usd of something I never use and I fear it will continue to rise, I already sent a case in review, attached images, but no one solves the problem, I want to delete the account, I want to unlink my data, every hour that passes I feel that more charges will be generated, more services initiated, EVERYTHING. besides if i close the account, the charge will remain open and will arrive to my address, a charge that i never used, i only had the account for educational purposes. this is totally frustrating, i talked to support but they take 2 days to answer every message, and every second that passes a new active service is generated.... I do not know what to do, I have seen cases where they reach 10k of debt, and I do not want to reach that, I am a student, I can not pay, and above all, I can not pay something that does not correspond to me, my account was HACKED, it is as simple to verify my innocence as to see from where the requests are made, instance creations, accesses. and see that does not correspond with my country and address registered in the AWS account...PLEASE I NEED HELP.
No engagement on support case and sneakily being resolved
Seeking for advice on what we can do next. We're on developer support plan. A support case was raised in Dec 21 and took months to confirm that there was a technical product issue in Jan 22 and subsequent action taken in Feb ended up corrupted our service. This took more weeks with back and forth and we finally give up pursuing a fix and instead recreating & migrating our service and asked for refund. This was acknowledge in the case then, but since then, a few follows up was made on the case regarding refund processing but nothing was done. The last update I received was on April with all the promises but nothing was delivered and despite more follow ups, nothing was done and nor update was provided. Today I discovered that the case was marked as resolved with no response/action. I just reopened the ticket and asking for explanation. This whole process/ordeal is obviously very frustrating and I'm just wondering if anyone has similar experience and recommendation on what action I can take next. Thanks in advance!
AWS Certificate Manager: Certificates won't renew "Additional verification required to request ..." .ru domains
Hi, We have the "Additional verification required to request certificates for one or more domain names in this request."-Error on two certificates with .ru domains involved. Is there some official answer to this problem, as we are not the only ones as it seems? (No we don't have a support plan on this account, so I can't open a case)
AWS Login Page shows "This site can’t be reached". However when using VPN, everthing works fine
I have used my AWS account many times last week and everything worked fine. Today I wanted to login again, but the login page was not available, showing me this URL: https://us-east-1.console.aws.amazon.com/cost-management/home?region=us-east-1#/startupError?code=_CE_Not_Ready_&title=_CE_Not_Ready_Title_ When I start the VPN connection however, AWS just works fine again. I have no idea why login into the AWS console only works via VPN. It's not laptop related, since I cannot login with my old laptop either. Something seems to fishy with my network / ip address. However, all other webpages are working just fine without VPN connection. Thanks in advance for answering my question.
Can't access technical support despite having a developer plan
Whenever I try to create a technical support case I receive ``` Technical support is unavailable under the Basic Support plan ``` In the upper left of the page it says ``` Support plan: Basic Change ``` When I click "Change", the page I'm brought to tells me I have the "Developer" plan which should include technical support and is obviously not the "basic" plan the previous page said I had.
$4,000 CHARGE due to ACCOUNT HACK
Has anyone experienced their **ACCOUNT BEING HACKED and CHARGED for it by AWS?** I experienced a major breech, and suddenly got a bill for over $18,000!!! I was reassured by AWS the entire time that I will not be paying this while spending HOURS following all their steps for securing my account, only to be sent an email MONTHS later that **I need to pay over $4,000**. I am in total shock over this, and wondering if anyone has experienced something similar - what did you do?
How do I transfer my AWS account to another person or business?
I am selling my site and need to transfer the AWS account to the buyer's business (the buyers do not use AWS for their other sites - but they want my site to continue with AWS). I cannot figure out how to do it. Do I need to pay for support and what level? This is Amazon's advice on transfering ownership of a site: https://aws.amazon.com/premiumsupport/knowledge-center/transfer-aws-account/ "To assign ownership of an AWS account and its resources to another party or business, contact AWS Support for help: Sign in to the AWS Management Console as the root user. Open the AWS Support Center. Choose Create case. Enter the details of your case: Choose Account and billing support. For Type, choose Account. For Category, choose Ownership Transfer. For all other fields, enter the details for your case. For Preferred contact language, choose your preferred language. For Contact methods, choose your preferred contact method. Choose Submit. AWS Support will contact you with next steps and help you transfer your account ownership." I have done all this but have not yet been contacted (24 hours). The text seems to suggest that advice on transfering ownership is a necessary aspect of transfering an AWS root account to a company, and that such advice is provided free by Amazon, since nothing is said about pricing. If on the other hand AWS clients must pay for a support package to transfer ownership, which package? The $29 Developer package or the $100 Business package or some other package? How quickly does Amazon AWS respond? How quick is the transfer process? I am finding this very frustrating.
My AWS Account is Compromised - 1000X Monthly Charge
My AWS account is compromised - I don't really understand how this would happen for a platform like AWS, where many people have their business on it. There are 1000x increases on billing due to the account being compromised. Billing dashboard shows continuing thousands of dollar charged even though turning off hundreds of instances started because of the account being compromised. I have already: * Reset password * Deleted all customized IAM roles * Removed all other IAM users AWS has provided any updates on the billing adjustment. What should I do? I would literally be bankrupt because of billing of a compromised account.
Alternative to monthly bill payment option in India
AWS has discontinued the auto-bill payment option recently, due to a recent change in government guidelines in India. The manual tracking and monthly bill payment mode carry the risk of missing one or two bill payments due to any unpredictable circumstances. As a result of which you run into the risk of losing your account and all the resources and data in it. I have been seeking an alternative solution in order to cover my account against such vulnerabilities. Any such solution already available to address this issue will be greatly helpful. The following alternatives come to my mind, not sure why anything like that is not provided by Amazon. - A digital wallet to cover one/two months' billing expense - Auto clearance of minimum payment to keep an account active - An upfront payment for a certain amount of storage, similar to what is already there for reserved compute resources.
AWS Account verification Team
I have received an email that my account is required further verification and until that its blocked. I have replied to email@example.com but they are not replying too fast. is there any way to contact them instantly. My company is Dubai based and I can visit their off if there any have