Questions tagged with Account Support
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How do I transfer my AWS account to another person or business?
I am selling my site and need to transfer the AWS account to the buyer's business (the buyers do not use AWS for their other sites - but they want my site to continue with AWS). I cannot figure out how to do it. Do I need to pay for support and what level? This is Amazon's advice on transfering ownership of a site: https://aws.amazon.com/premiumsupport/knowledge-center/transfer-aws-account/ "To assign ownership of an AWS account and its resources to another party or business, contact AWS Support for help: Sign in to the AWS Management Console as the root user. Open the AWS Support Center. Choose Create case. Enter the details of your case: Choose Account and billing support. For Type, choose Account. For Category, choose Ownership Transfer. For all other fields, enter the details for your case. For Preferred contact language, choose your preferred language. For Contact methods, choose your preferred contact method. Choose Submit. AWS Support will contact you with next steps and help you transfer your account ownership." I have done all this but have not yet been contacted (24 hours). The text seems to suggest that advice on transfering ownership is a necessary aspect of transfering an AWS root account to a company, and that such advice is provided free by Amazon, since nothing is said about pricing. If on the other hand AWS clients must pay for a support package to transfer ownership, which package? The $29 Developer package or the $100 Business package or some other package? How quickly does Amazon AWS respond? How quick is the transfer process? I am finding this very frustrating.
My AWS Account is Compromised - 1000X Monthly Charge
My AWS account is compromised - I don't really understand how this would happen for a platform like AWS, where many people have their business on it. There are 1000x increases on billing due to the account being compromised. Billing dashboard shows continuing thousands of dollar charged even though turning off hundreds of instances started because of the account being compromised. I have already: * Reset password * Deleted all customized IAM roles * Removed all other IAM users AWS has provided any updates on the billing adjustment. What should I do? I would literally be bankrupt because of billing of a compromised account.
Alternative to monthly bill payment option in India
AWS has discontinued the auto-bill payment option recently, due to a recent change in government guidelines in India. The manual tracking and monthly bill payment mode carry the risk of missing one or two bill payments due to any unpredictable circumstances. As a result of which you run into the risk of losing your account and all the resources and data in it. I have been seeking an alternative solution in order to cover my account against such vulnerabilities. Any such solution already available to address this issue will be greatly helpful. The following alternatives come to my mind, not sure why anything like that is not provided by Amazon. - A digital wallet to cover one/two months' billing expense - Auto clearance of minimum payment to keep an account active - An upfront payment for a certain amount of storage, similar to what is already there for reserved compute resources.
AWS Account verification Team
I have received an email that my account is required further verification and until that its blocked. I have replied to firstname.lastname@example.org but they are not replying too fast. is there any way to contact them instantly. My company is Dubai based and I can visit their off if there any have
URGENT: my account was hacked (Case ID XXXXXXXXXX) - Bill 24k USD
Hi everyone, I need help urgently!! my account was hacked on March 20th and billing is around 24k USD, I raised the case on March 24th when I notice the problem, but, the case in AWS Support has not so much progress. I did the following actions: - Modified password and MFA - Removed users and groups that I dont recognize - Released the dedicated hosts that were created under my account (17) - Removed other components (like Elastic IP) that was not created by me I dont know what else must I do now, I have 2 days waiting for a reply from AWS Support but it is taking long and I'm totally desperate now, can't sleep with this issue :'( Anyone that can help me, with more instructions to secure my account and/or escalating the case, my main concern is about the billing amount, unfortunately I can't affort pay for it, my account was mainly for testing, explore and implement University homeworks. How can I demonstrate that these configurations were not created by me? I will be very grateful with any help! *edited: Removed Case ID -— Brian D.
Does granting a user AWSSupportAccess implicitly grant that user an ability to make changes to the AWS account via and AWS support agent?
Looking to know what the process/scope of an AWS support agent is in responding to support requests. If I delegate access to a user so they can utilise AWS support services, am I creating a pathway for that user to make changes to the AWS account via a support request that is beyond that user's authority?
6000 SQS requests where I don't have any queues defined
I was looking at my billing dashboard where I mostly have S3 storage, and 1 key in KMS. The odd thing is that there are 6000 SQS messages which doesn't add up to any cost but still why are there SQS message count where I don't have any services that uses SQS nor do I have any queues defined?
How to delete AWS member account if there is no access to email used to create that account?
Hello , I have used dummy emails to create few member accounts as part of my IAC code testing and since they are dummy emails i do not have root email credentials to login and delete those member accounts , what do i need to do in this case ? i have access to the management account though. Thank you and appreciate your help !
IP doesn't redirect to the domain
I keep getting SafeMode activated message on my Wordpress website, even after I have tried to transfer connection or create a new connection. My brother has helped my set up the hosting and we did it following the instructions on AWS Lightsail. So we set it up with the IP address 220.127.116.11 and I first logged in to my dashboard via this link http://18.104.22.168/wp-admin/ . I have installed jetpack and woocommerce payments plugins. Then I’ve got my own domain name beadembroideryart.com and I think this created a duplicate page or something like that. Now I login to my dashboard via http://beadembroideryart.com/wp-admin/ . But the problem is that every now and again I get a notification SafeMode activated transfer your connection from 22.214.171.124 to beadembroideryart.com or create new one. When I click transer connection it goes away for a short time and comes back again in a while. When I do a new connection it’s the same and the only difference is that I need to set up my payments again from the start. I don’t know what am I doing wrong as there is no other option to choose from. Does this mean that the IP doesn’t redirect to the domain and this causes a duplicate connection conflict for WooCommerce Payment detection?