Questions tagged with Account Support

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2
answers
0
votes
120
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asked 5 months ago

amazon account hacked and generating money charges

Hello, on saturday 06/04 my account was hacked by an error when I published a password in a public repository, when I received the change email, I deleted all keys and roles, as well as aws users, I changed the password of the account, and changed my email password, actrive MFA with the phone, I stopped all services that were started (apparently for mining with EC2) and checked everything, However, the account is still violated, currently with a charge of 40 usd of something I never use and I fear it will continue to rise, I already sent a case in review, attached images, but no one solves the problem, I want to delete the account, I want to unlink my data, every hour that passes I feel that more charges will be generated, more services initiated, EVERYTHING. besides if i close the account, the charge will remain open and will arrive to my address, a charge that i never used, i only had the account for educational purposes. this is totally frustrating, i talked to support but they take 2 days to answer every message, and every second that passes a new active service is generated.... I do not know what to do, I have seen cases where they reach 10k of debt, and I do not want to reach that, I am a student, I can not pay, and above all, I can not pay something that does not correspond to me, my account was HACKED, it is as simple to verify my innocence as to see from where the requests are made, instance creations, accesses. and see that does not correspond with my country and address registered in the AWS account...PLEASE I NEED HELP.
1
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0
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201
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asked 6 months ago