Front-End Web & Mobile

Due to a large number of agents in one of our instances, we need to find a better way of adding and removing everyone as quick connects rather than manually adding them. The only other option I could find is using the CreateQuickConnect and DeleteQuickConnect APIs. It would be much appreciated if someone or a team had done this and if you could please let me know how it went.

We are a new SES user and could not find any information re:Post about this? Have a separate incoming email server, using SES to send. Just started using SES SMTP for a month or so and starting slowly. Sending about 20-30 mails a day. SES send statistics are inconsistent, sometimes reporting all mails sent, sometimes only 3/4 or even half i.e. send 20 mails and SES reports 17, or 15, or 10 sent. Only get about one bounce every 2 or 3 days, no complaints, rejections or any other errors or notifications. Incoming server replicates all mails sent in the sent folder. Historic bounce rate >0.1%. Are the missing (not reported) mails being sent? Cannot find a way to check this on the SES platform. All mails are sent by hand, using MS Outlook from a single IMAP account. 95% of mails are very similar, HTML formatted ~100 words, link button, unsubscribe link and contact details ~60kb total. Each mail has a single customized line of text, name, company and picture. Any help or pointers to troubleshoot are greatly appreciated. Thanks

once the caller is Transferred to Queue, how do i forward him to a phone number if he is more than 30 seconds in the queue. is this possible?

I've been working with AWS Pinpoint and FCM for awhile and when I send a push notification via Pinpoint it says success and I can see that it has clearly been sent when I checked the message received logs on Unity. However FCM can't make heads or tails of the Notification and is unable to show a notification. Is there a way to intercept the Intent data and parse it to make the message readable before its forwarded to the Firebase MessageForwardingService? I've gotten to the point where I can intercept the Intent Data but I can't make heads or tails of the URI

I have a verified domain set up in SES that saves received emails to S3 and I do some processing on it from there. This has been working completely as expected for a few weeks (at very low volume) but as of this afternoon it has taken up to 50 minutes for an email to arrive in S3. I have been testing at a slightly higher frequency but not more than once per 10 minutes. Is there anything that could cause this or is SES just slow today? Thanks in advance

We are using SES free version for sending out regular emails to our 130 volunteers and would like to create a log file (or table) with all email related events (sent, delivered, bounced), similar to what we had when sending with mailjet.com smtp relay. Is that possible, i.e. in Cloudwatch, within a free account or would we need a paid account for 1000 plus USD per month?

I have an endpoint in API Gateway that I POST to, and most of the time it is successful. However, sometimes I'll receive status 524 in response with no message. Does anyone have any insight about this? I haven't been able to find any documentation related. Thanks!

Hi It worked fine, but last week I noticed that some emails failed to be sent. I checked the SES dashboard and did not see any warning/error messages. I regenerated a few times the user thru Identity and Access Management (IAM) I opened a case with the plugin developer, but he assures me that the issue is not with their plugin I keep getting this error on my smtp plugin for wordpress SimpleEmailService::ListIdentities(): Sender - SignatureDoesNotMatch: Signature not yet current: 20220517T120546Z is still later than 20220517T120532Z (20220517T120032Z + 5 min.) Request Id: 7d03a85c-4b8f-4f46-8f3a-68cbe8b11b83

When testing my app on an AWS Device Farm physical device via automation, is it possible to upgrade the version of chrome it comes with by default? For example when using an Android 8 device, the default version of chrome is a few upgrades behind. It would be very useful to be able to upgrade chrome therefore to the version that current Android 8 users will be using. If not possible on a "public" device, is this possible with a "private" one?

I am seeing a few cents a day being charged on my AWS Cost Explorer for Amazon Pinpoint - but I have never used Pinpoint. It looks like they are linked to - EU-PhoneNumber-Tollfree - nothing I set up. It isn't a crisis (yet) - minimal cost so far, but I would like to clean it up, and I have AWS credits on the account which avoid me paying for any of it. The account is not for anything in production - just learning and building new things I spent some time on IAM clearing out permissions that may have been used by someone else (not sure how) and researched possible federated usage, but haven't found anything suspicious. Any tips on tracing and killing services that might be charging to my account that I don't want?

I have a java application that uses Amazon SES for email. The email template is constructed within the Java application. I needed to add a image link to the email template and I added a standard email IMG tag like below ``` <img src="<PATH TO THE IMAGE OMITED>" alt="alt text omitted" > ``` But when the email comes through, rather than show the image, I see the HTML code on the email body. When I look at the email source I see the '<', '>' and and quote signs have been converted like below. ``` <p> THIS IS AN AUTO-GENERATED EMAIL. DO NOT REPLY. </p>&lt;img src=&quot;<a href="https://protect-au.mimecast.com/s/VywertyMqHLlkUn?domain=blah.com">https://IMAGE_PATH OMMITTED.png</a>&quot; alt=&quot;&quot; &gt; ``` It seems Amazon SES is converting some of the tags within the image bot not the ahref tag or even the P tag. This was tested on a local email server and a fake smtp server and there was no conversion happening. Amazon SES is setup on a client environment and I have no direct access to it. What could be causing this? Could you please point in the likely direction.

For cognito user - Using Amplify I was able to login using ``` await Auth.signIn(this.email, this.password); ``` And logout using: ``` Auth.signOut(); ``` For federated user - Using Amplify I was able to login using ``` await Auth.federatedSignIn({ customProvider: 'customProviderName' }); ``` But logout doesnt support using: ``` Auth.signOut(); ``` How can I signout federated user, so that when I try to login again, it ask my permission to login ?

We have app running in 3 AWS accounts (dev, test and production), we want the app to be able to send out transactional sms/voice/email alerts for weather conditions. We would also like it to use a local(ish) numbers based on clients locations, i.e. US clients get sms/voice from US number, UK clients from a UK number etc. Should I use sns/ses/voice directly or should we use pinpoint for this ? In any of these cases should we get the SNS long numbers out of the sandbox and into production first, and then use the same long numbers to get the voice out of the sandbox and into production ? I seem to have got myself into a catch-22 with support at the moment probably down to my understanding of the documentation. Can the long numbers (when in production) be used across 3 AWS accounts or do we need to create the long numbers per account i.e. end up with 3 numbers for US clients one in dev, one in test and one in production ? Thanks

I am working on a requirement, where we need to do some action (Email Processing (out of scope of this requirement)), whenever we receive an email in Client's Gmail or Outlook account. Since we don't own these domains, so setting up Email Receiving Pipelines via SES (https://aws.amazon.com/getting-started/hands-on/setup-email-receiving-pipeline/faq/) is out of question here. The solution that we thought of for this problem statement is Setting up a Gmail push notifications to hit AWS Api Gateway, which internally would call AWS Lambda for inserting data in SQS. Changes involved are :- AWS: 1. Create an SQS Queue. 2. Create an AWS Lambda inserting data in SQS. 3. Create an API Gateway invoking AWS Lambda. Google Cloud: 1. Create a Pub / Sub topic. 2. Create a subscription for Api Gateway url. 3. Create a watch on Gmail. The watcher would invoke topic on any change in Gmail. Can someone please validate above approach?

Hi everyone. I am using node to programmatically create segments in pinpoint.. sdk of createImportJob method needs parameter S3 ("S3 file localed")..however I would like to upload directly without uploading to S3 first like console interface does.. Is there some option? Thanks

I set up an AWS connect instance, claimed a number and set up users and queues with a caller Id. When an agent makes a call the customer doesn't see the specified caller id, instead gets "Suspected Spam". The calls are made to Australia, either from Australia or from the Philippines.

Creating a Gateaway API via AWS Cloudformation I have a problem with JWTConfiguration when creating the authorizer. ``` Authorizer: Type: 'AWS::ApiGatewayV2::Authorizer' Properties: Name: VSTORES_Api_CognitoAuthorizer ApiId: zzzzzzzzzzzz AuthorizerType: JWT IdentitySource: - '$request.header.Authorization' AuthorizerResultTtlInSeconds: 3600 JWTConfiguration: Audience: - xxxxxxxxxxxxxxxxxxxxx Issuer: https://cognito-idp.us-east-1.amazonaws.com/us-east-xxxxxxx ``` I get the following error: > Property validation failure: [Encountered unsupported properties in {/}: [JWTConfiguration]] what am I doing wrong? PD: Obviously xxxxx and zzzz are valid values. :)

I am new to Amazon Connect and I want to fetch the total time for which the user was in a particular state. Eg: 1 - After logging in, for how many time the user was in "Available" state? 2 - After logging in, for how many time the user was in "Offline" state? Are there any API Calls to fetch these times? Please help.