For the most recent update on ongoing service disruptions affecting the AWS Middle East (UAE) Region (ME-CENTRAL-1), refer to the AWS Health Dashboard. For information on AWS Service migration, see How do I migrate my services to another region?
Application Integration
Application integration on AWS is a suite of services that enable communication between decoupled components within microservices, distributed systems, and serverless applications. You don’t need to refactor your entire architecture to benefit - decoupling applications at any scale can reduce the impact of changes, making it easier to update and faster to release new features.
Recent questions
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- Hi everyone, I have two questions related to ConsoleLogin events and EventBridge that I haven't been able to fully understand. **1. Custom CloudTrail trail requirement for ConsoleLogin events** I'v...
- I am using Amazon Connect Campaigns with Customer Profiles and Message Templates (Handlebars helpers). I need to display a list of add-ons in an email. Will be using these templates for Outbound Campa...
- I've looked through every posts, search result, and GPT answers and I can't find an answer to the following questions around the EWT metric. I would love an official answer on this. 1. How often is E...asked 4 days ago
- I have set up a Bedrock AgentCore Gateway with a Lambda-based MCP target to expose a custom tool to Amazon Connect's Agent Builder. Despite the configuration appearing correct, the tool does not appea...
- Hello!! We upgraded to version 3.0.6 and we now need to access the metadata DB in some DAGs. Using the API looks like to be the only option. Our MWAA env is configured with a private webserver inside ...
- Hi, I am new to Opensearch Serverless, i am trying to configure the Alerts in the serverless, i am unable to find the option in the dashboards or the urls. Is it possible to configure alerts in Ser...
- Hello AWS Community, I am planning to integrate an external voicebot (e.g., PolyAI or Volubile) with Amazon Connect, and I would like guidance on the best practices and architecture for a PSTN-free i...
- How can I delete CTR data from Amazon Connect Contact Search for GDPR compliance? I am trying to implement GDPR-compliant data deletion in Amazon Connect. My current deletion workflow is: 1. Delete ...
- ## Bug Report: ConnectParticipantWithLexBot sends Text parameter to Lex as initial utterance in voice mode ### Summary In Amazon Connect contact flows, the `ConnectParticipantWithLexBot` action's `T...
- I have lost my admin rights for monitron, how do I get them back?
- Does EventBridge support HTTP API GW endpoint as a target? I've tried to add the endpoint as a target with $default stage and with 'dev' stage, but in both cases received 'Got status code "404" while ...
- I'm trying to create EventBridge rules to make real-time alerts based on data from the Greengrass Telemetry Emitter Component. I have created IoT rules to adjust the message to an object with fields ...
- Hi. When we send out emails, we get the bounces and auto replies sent back to us. I see I can disable the Email feedback forwarding. Our CRM updates the bounces and unsubscribes, but it looks like I n...
- We're running several SQS queues in production, all with DLQs configured. I set up CloudWatch alarms when we first deployed, but I'm honestly not confident the setup catches what it should. My initia...
- Hello, When I update MWAA environment without the startup script (in our case, we do not need it anymore), the MWAA environment still searched for a script and then fails the update. Any reasons why ...
- - Service: AWS AppSync (GraphQL API) - Auth mode: AWS_IAM - Consumers: ~8–10 backend Serverless services with many lambdas, same AWS account, same region, server-to-server only - Access pattern:...
- I want to implement scheduled batch jobs using the Visual mode in Glue Studio. 1. Scheduled startup → can be achieved. 2. Check whether a CSV file exists under a specified S3 bucket and path → It seem...
- I am trying to get a toll free number to send text messages. There was some feedback asking for additional details. I addressed this feedback and resubmitted. The settings on the request then locked w...
Recent Knowledge Center content
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Recent articles
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Henrique SantanaEXPERTpublished 10 hours ago0 votes15 viewsBooking.com spent three years replacing a 20-plus-year-old Perl reservation system that handled millions of daily reservations. Session CNS362 at re:Invent 2025 documents that journey and pairs it wit...- Kyra BurkeEXPERTpublished 7 days ago0 votes89 viewsPinpoint is set to be deprecated on October 30th, 2026, and deciding a migration path forward is crucial. Here are some key considerations to take into account to figure out the migration solution tha...
- HimanshuEXPERTpublished 12 days ago8 votes115 viewsDiscover how to detect resource changes across organization accounts from outside your trusted sources.
- Francesco PentaEXPERTpublished 12 days ago0 votes113 viewsThis article provides general guidance on migrating Application Integration resources from one region to another.
- AWS OFFICIALUpdated 17 days ago1 votes140 viewsThis article demonstrates how to implement comprehensive audit logging for Amazon Athena queries with enriched user identity information. This solution helps organizations in regulated industries meet...
- AWS OFFICIALUpdated a month ago0 votes116 viewsThis article shows you how to integrate Datadog with AWS Incident Detection and Response to improve your incident management capabilities.
- AWS OFFICIALUpdated 2 months ago0 votes361 viewsThis article explains how to use AWS Unified Operations to address the operational challenges of running telecommunications (telecom) workloads at scale. Unified Operations addresses challenges from i...
- Gunasekaran, MakendranEXPERTpublished 2 months ago0 votes59 viewsTechnical guide for implementing Amazon Connect chat widgets with the alwaysHideToolbar configuration. Explains how to prevent false URL detection (text like "ID.me" becoming hyperlinks) while hiding ...
- AWS OFFICIALUpdated 2 months ago0 votes180 viewsThis article shows you how to integrate Splunk Observability Cloud with AWS Incident Detection and Response to enhance your incident management capabilities.
- Gunasekaran, MakendranEXPERTpublished 2 months ago0 votes104 viewsTechnical guide for Amazon Connect administrators who need to audit and count users with Auto-Accept Call feature enabled. This article addresses the limitation in the Amazon Connect User Management c...
- AWS OFFICIALUpdated 2 months ago2 votes451 viewsLearn how to integrate Dynatrace with AWS Incident Detection and Response to automate incident response and create context-rich support cases that expedite issue resolution.
- AWS OFFICIALUpdated 3 months ago1 votes238 viewsThis article explores how event-driven architecture supports real-time retail operations and how AWS Unified Operations helps retailers successfully implement and manage these systems.
- Preet VirkEXPERTpublished 3 months ago0 votes201 viewsManufacturing operators juggle multiple disconnected systems—SCADA, MES, ERP—creating inefficiencies and data silos. Integrating Inductive Automation's Ignition with Tulip solves this by providing a u...
- Gunasekaran, MakendranEXPERTpublished 3 months ago0 votes393 viewsThis guide explains how to programmatically create Amazon Connect Outbound Campaigns using AWS APIs. Since Campaign Flows (Type: CAMPAIGN) cannot be created through the UI, this article provides a com...
- AWS OFFICIALUpdated 4 months ago0 votes416 viewsLearn how Repsol used AWS managed notifications to achieve a 97% reduction in AWS Health notification noise across their more than 200-AWS account organization.
- YalaEXPERTpublished 4 months ago1 votes479 viewsThis article presents an automated solution for Amazon Aurora insufficient capacity (RDS-EVENT-0031). Using an event-driven Lambda architecture, it automatically provisions read replicas across instan...
- Gunasekaran, MakendranEXPERTpublished 4 months ago0 votes377 viewsThis comprehensive troubleshooting guide addresses the most common issues encountered when implementing routing criteria in Amazon Connect contact flows. It provides step-by-step solutions for generic...
- Kanwar BajwaEXPERTpublished 4 months ago1 votes289 viewsThis article demonstrates how to programmatically regenerate AWS Health events and route them to EventBridge buses—whether default or custom—enabling seamless integration with downstream consumers lik...
Recent selections
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- AWS OfficialEXPERTpublished a month ago0 votes147 viewsThis spotlight on Amazon EventBridge equips you with the skills and troubleshooting tips to get the most out of a scalable service.
- AWS OfficialEXPERTpublished a year ago0 votes481 viewsThis spotlight on Amazon Connect equips you with the skills and troubleshooting tips to get the most out of AWS’s AI-powered contact center.
- AWS OFFICIALUpdated 2 years ago0 votes205 viewsTurn on Amazon Connect features for your instances to help agents deliver more efficient and personalized customer service.
- AWS OFFICIALUpdated 2 years ago0 votes157 viewsUse Amazon Connect Contact Lens to get contact center analytics and quality management capabilities that help you to monitor, measure, and continuously improve contact quality and agent performance fo...
- AWS OFFICIALUpdated 2 years ago0 votes54 viewsLearn how you can leverage Amazon Connect and Amazon Lex capabilities for fast and seamless interactions.
- AWS OFFICIALUpdated 2 years ago0 votes183 viewsDesign your contact center for highly resilient operations at any scale with Amazon Connect.
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