Application Integration
Application integration on AWS is a suite of services that enable communication between decoupled components within microservices, distributed systems, and serverless applications. You don’t need to refactor your entire architecture to benefit - decoupling applications at any scale can reduce the impact of changes, making it easier to update and faster to release new features.
Recent questions
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- Hi, We have our Amazon Connect instance hosted in the Frankfurt region, but one of our customers is based in South Korea. Is it possible to obtain a South Korean phone number and associate it with o...
- Can AWS Connect receive SIP calls and handle them like the ones received in the DIDs acquired in AWS Connect console? If not possible directly with AWS Connect, what is the best way to achieve this? ...
- Hi! Regarding cloud management on AWS, I'm the only person on the team, and I also want to figure out, for now, what's the most manageable option for me, and whether, if we wanted to change the struc...asked 4 days ago
- I'm trying to integrate Amazon Lex V2 with Amazon Connect using ConnectParticipantWithLexBot in my contact flow JSON, but it immediately returns NoMatchingError without ever calling the Lex bot. Envir...
- # MWAA Airflow 3.2.1 workers recycled every ~65 minutes, killing running tasks Hello, We recently migrated to the latest Amazon MWAA Airflow 3.2.1 release and observed a recurring worker replacement...
- Chat summaries are currently only viewable in Contact Search and cannot be shown to the agent on workspace or CCP upon ending the contact. This needs to be visible to agents in the workspace during/a...
- I have developed an architecture using Amazon Connect, Amazon Lex V2, and AWS Lambda. Architecture flow: Amazon Connect → Amazon Lex V2 → AWS Lambda In this implementation: Amazon Connect handles t...
- I have developed an architecture using Amazon Lex, AWS Lambda, and Amazon Connect. In this setup, AWS Lambda handles the entire business logic, while Lex does not use any custom intents or slots. Inst...
- We're seeing consistent SMS delivery failures via Amazon SNS to recipients on the Spice Nepal carrier network (MCC 429, MNC 2). The issue is isolated to this carrier — other destinations and carriers ...
- I want to user X-ray to trace my step function that has multiple steps using ECS runTask. But the trace id for the step is not passed on to ECS. The [documentation for Step Functions](https://docs.aws...
- Hello, nice to meet you. My name is Andrew. On this occasion, I'm looking for help or guidance on how to autoscale an ECS container in Fargate. I've already read the documentation and understand how ...
- I created a view for Pre -Chat Form with startConnectChat button. However, I cannot seem to figure out how to pass the input to contact attributes.  region instance of Amazon Connect. I am building Connect AI Agents for a client who need UK only data processing and residency. I believed that Nova 2 Sonic was now available i...
- Hi everyone, We are registering our alphanumeric sender ID for Spain following the new CNMC requirements for SMS sender IDs used through AWS End User Messaging. We already configured: the alias/send...
- According to the documentation at https://docs.aws.amazon.com/connect/latest/adminguide/data-type-definitions.html agent_customer_hold_duration_ms – Total time spent by agents and customers on hold, ...
Recent Knowledge Center content
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Recent articles
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JohnTEXPERTpublished 3 days ago0 votes40 viewsThis article shows how to automate Trusted Advisor check refreshes on a predictable schedule using EventBridge Scheduler and Lambda, ensuring findings stay current and pairing with automated remediati...- JohnTEXPERTpublished 4 days ago0 votes55 viewsThis article provides a step-by-step guide to automatically remediate AWS Trusted Advisor findings using Amazon EventBridge rules and AWS Lambda functions. It covers building event-driven automation t...
- Saikrishna ReddyEXPERTpublished 13 days ago0 votes74 viewsThis article addresses a common misconception observed during customer audio quality troubleshooting: the CCP log warning "The user has requested to not receive notifications" being flagged as a poten...
- Saikrishna ReddyEXPERTpublished 17 days ago0 votes86 viewsThis article explores a scenario where audio quality issues (static, robotic sound) in an Amazon Connect contact center are misattributed to the Connect service, while the actual root cause lies in th...
Jason ShenSUPPORT ENGINEERpublished 24 days ago0 votes105 viewsAfter Amazon GuardDuty Malware Protection for S3 scans an uploaded object, you might want to automatically move clean files to a trusted bucket and quarantine infected files. This article shows how to...- Kiran PrakashEXPERTpublished 25 days ago0 votes116 viewsThis article helps users who are integrating Grafana with AWS DevOps Agent via webhooks and receiving a `400 Bad Request` error when alerts fire from the Grafana UI, despite the webhook working correc...
- Varun SharmaEXPERTpublished 25 days ago0 votes74 viewsI want to dynamically override AWS CodePipeline variables using Amazon EventBridge rules or schedules, and use those variables with entry conditions to conditionally skip pipeline stages. This article...
- Dennis_OEXPERTpublished a month ago2 votes126 viewsFor sensitive caller inputs (PAN, CVV, authentication codes), post-call redaction is not enough PCI DSS v4.0 requires CVV is never stored after authorization and PAN only stored encrypted. This articl...
- Dennis_OEXPERTpublished a month ago1 votes168 viewsContact centers regularly capture PII (names, addresses, SSNs, credit card numbers) in call audio and transcripts. To meet PCI DSS, GDPR, and HIPAA controls, this data must be removed from artifacts b...
- Dennis_OEXPERTpublished a month ago1 votes84 viewsConnect encrypts customer content at rest by default with a service-managed KMS key, but customers in regulated industries (PCI DSS v4.0, GDPR, HIPAA) typically need full key control — independent rot...
- Elvis_PEXPERTpublished a month ago1 votes197 viewsBuilding an Enterprise Landing Zone
- Varun SharmaEXPERTpublished 2 months ago0 votes392 viewsI want to automatically invoke AWS DevOps Agent investigations when a CloudWatch Alarm enters ALARM state or when Amazon EventBridge detects an Amazon Elastic Container Service (Amazon ECS) task failu...
- AWS OFFICIALUpdated 2 months ago0 votes180 viewsThis article shows you how to integrate PagerDuty with AWS Incident Detection and Response to improve your incident management capabilities.
- Brian MaloneSUPPORT ENGINEERpublished 2 months ago0 votes184 viewsAllow agents in Amazon Connect to add numbers to a deny list in real time using only Amazon Connect resources. There is a current re:Post that walk through creating this functionality using DynamoDB, ...
- AWS OFFICIALUpdated 2 months ago0 votes172 viewsPart 2 of this article shows how to use AWS Unified Operations to bridge the gap between experimentation and production-grade agentic AI.
- PuneethaEXPERTpublished 2 months ago1 votes81 viewsThis article provides guidance for AWS customers encountering LDAP connectivity failures with Amazon MQ due to the use of private or self-signed SSL certificates and non-publicly resolvable DNS names ...
- Erasmo Fabio AcraniEXPERTpublished 2 months ago1 votes86 viewsAWS Amazon Q Developer integrates with collaboration platforms like Slack to monitor AWS Transfer Family events. Slack can track file transfers directly from chat channels. This integration eliminates...
- Henrique SantanaEXPERTpublished 2 months ago0 votes94 viewsDeploying web APIs on AWS Lambda often means writing routing, validation, and error handling from scratch. This post shows how Hono, a lightweight TypeScript web framework, reduces that friction with ...
Recent selections
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- AWS OfficialEXPERTpublished 4 months ago0 votes379 viewsThis spotlight on Amazon EventBridge equips you with the skills and troubleshooting tips to get the most out of a scalable service.
- AWS OfficialEXPERTpublished a year ago0 votes522 viewsThis spotlight on Amazon Connect equips you with the skills and troubleshooting tips to get the most out of AWS’s AI-powered contact center.
- AWS OFFICIALUpdated 2 years ago0 votes247 viewsTurn on Amazon Connect features for your instances to help agents deliver more efficient and personalized customer service.
- AWS OFFICIALUpdated 2 years ago0 votes243 viewsUse Amazon Connect Contact Lens to get contact center analytics and quality management capabilities that help you to monitor, measure, and continuously improve contact quality and agent performance fo...
- AWS OFFICIALUpdated 2 years ago0 votes74 viewsLearn how you can leverage Amazon Connect and Amazon Lex capabilities for fast and seamless interactions.
- AWS OFFICIALUpdated 2 years ago0 votes286 viewsDesign your contact center for highly resilient operations at any scale with Amazon Connect.
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EXPERTAntonio Lagrotteria
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EXPERTOsvaldo Marte
EXPERTAdeleke Adebowale .J.
EXPERTIndranil Banerjee AWS
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