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Training and Certification

AWS Training and Certification helps you build and validate your skills so you can get more out of the cloud.

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Horrible PearsonVUE Experience

Sat for an AWS cloud practitioner exam last night with PearsonVue and got terminated for "leaning in". I felt that it was horribly unjustified. The first time I did it, I got a warning for leaning in. I responded the proctor with okay I'll make sure of that. From then, I paid a little more attention to the camera to make sure that I am in frame. When I was checking my answers, he suddenly terminated me saying that I have repeated the offence. Firstly. Laptop screens are small and the text in the UI aren't huge either. There weren't any buttons to zoom in to the text so is it not natural to bring your face closer and squint your eyes? Not teaching how to conduct the exam but if suspect someone of cheating, do a live scan as per PearsonVue's T&Cs and not be terminated abruptly. As per PearsonVue's T&Cs: You may be subject to additional potential inspections, including the following: * A proctor may ask you to show your ears if you have hair that covers your ears, for the purpose of verifying that no Bluetooth devices are present. * A proctor may ask you to roll up your sleeves to verify that you have no writing on your arms. * A proctor may ask you to empty your pockets for the purpose of ensuring nothing is in them. *** A proctor may ask you to complete a full 360-degree room scan either during check-in or during your exam.** Otherwise, I believe all the candidates should be given the due respect for the hours spent studying and the money used to pay for this examination. I have the case number and the name of the proctor ready should AWS choose to investigate this matter. Send me proof and tell me which part I'm leaning in too much if possible instead of accusing. Fun fact, I too have a colleague who took the same exam at a different time, got the same proctor and also abruptly terminated for a different reason. Also for PearsonVue: I propose doing multi-devices set up or something to prevent unnecessary misunderstandings. Anyways I just thought this should be brought up to attention as AWS is still well-loved by many and would love to have someone directly from AWS to contact regarding my case since the call center of PearsonVue didn't do a good job as well. Cheers, Desmond
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5
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asked 20 days ago

PSI Exam not launching

I had issue on January -29-2022. Pearson VUE exam not launched My online Pearson VUE Exam scheduled at 12:00 AM IST, 29th January, 2022 through Pearson VUE, I have joined / Log in to AWS Certification Account well before time. 30 mins before. Before this I successfully completed System test. On this day I had horrible experience, due to fact that my exam did not launch from Purchased Online Exams. Dashboard throws error “The PSI Browser was not launching. later.” I contacted Pearson on chat but did not get any response and PSI Browser was not launching because of other application were open even after terminating all the processes and application it was giving same error I waited for more than 2 hours to resolve the issue Here is the sequence of events * • 30 mins before I Log in to AWS Certification Account. * • On the homepage , I clicked “Install PSI Browser and Launch Exam” and it ask me to download the PSI browser * • Next I ran the PSI-SecureBrowserSetup.exe and after Launching the browser it asked me to terminate all other running application and processes and I tried multiple time to terminate the process and application but every time it was showing same error. * • Because of above mentioned problem I failed to launch Exam ” * • After trying to multiple times and I also contacted Customer service using CHAT option but did not got any response from them. * Appointment Details * Exam: DVA-C01 AWS Certified Developer - Associate - English (ENU) * Candidate: Rasika Mahadik * Candidate ID: AWS02566742 * Email id : mahadik.rasika1995@gmail.com * Date: ‎ Saturday, January 29, 2022‎ * Time: ‎12:00 AM India Standard Time‎‎ I'm disappointed. I spent so many hours in preparation for this exam and arranged empty and silent room for the exam and spent lot of money into it. I request that my case is investigated and I get full refund or I get opportunity to reschedule the exam . I hope my issue will be resolved soon.
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11
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asked 4 months ago

Frustrating experience - Pearson VUE canceled my exam - Connection lost during cert - Although my Wifi was excellent

Hello, I had a bad experience taking the AWS cert with PearsonVUE yesterday. It was highly frustrating. I had scheduled the AWS SysOps Associate for 14th Fri 6:45 PM PST. The test began on time and after 10 mins, the PearsonVUE system got disconnected and showed "attempting to reconnect". It attempted to reconnect for 30 mins during which I tried to speak with a proctor, none responded. After 30 mins I didnt know what to do and I decided to close the application and relaunch it. This time I was allowed to initiate the test from the 11th minute which is great. After 15 mins again the same problem occurred. This time I waited for another 25 mins, no proctor responded. Finally I had to close the browser and tried to relaunch but I was not allowed to relaunch. During this entire experience my WiFi was excellent. On Sat morning I learnt that I am FAILED. This is highly frustrating experience. It takes a lot of effort to prepare and schedule for these exams. Now, the system allows me to retake the exam only after 14 days. Meaning I have to dedicate time again, for no fault of mine. Lot of people have had complaints with PearsonVUE and am not sure how we are considering them as the choice of test administrators. How does PEARSONVue plan to compensate me for the time and effort that I have lost? And they seem so rude during communication with the proctor. I dont know how large corporations are still collaborating with PearsonVUE.
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7
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asked 4 months ago

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