Business Applications
Innovative business applications with the same on-demand scalability, reliability, pay-as-you go pricing, and machine learning that drives AWS cloud infrastructure.
Recent questions
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- I have been denied SES production access twice despite providing full business documentation. My use case is a single-recipient automated trading alert system that sends transactional emails exclusive...
- I've been trying to get SES production opened up for months now. Initially last year got an automatic AI denial. Since then I've doubled checked all the rules and made sure everything is in compliance...
- Defect: searchRelevantContent fails with "Failed to resolve Plato user" (500) Space: Health Space (b3a740da-be3d-4d76-aca3-50bc43daf76e) Knowledge Base: "Personal Health and Nutrition" (Google Drive ...
- Hello Team, In order to request Production access for my identity there is a support case from you where i have replied back already. kindly go through and do the needful. Seems getting production acc...
- Sysem is not allowing me to submit the same request. what kind of case i need to create and where? old case ID 177374541100263
- In QuickSight, when accessing: Manage account → AWS resources I receive the following error: "Something went wrong. For more information see Set IAM policy" I already tried all the permissions sug...
- With the SES service, we've identified 10+ cases of email addresses being added to our account's suppression list due to not existing even though they definitely do exist and worked before. The addres...
- Hello AWS Support Team, Thank you for the follow-up. Please find the detailed information regarding our use case for milkiyat.com: 1. Use Case Description We are a real estate listing platform based...
- Per my Amazon Q session: At this point, we've exhausted the standard troubleshooting steps: ✅ Verified credentials work (STS succeeds) ✅ Confirmed SES identities exist (multiple verified domains/ema...
- Unable to access Amason Quick Sight under amazonbi. recieving this error message: "Error when authenticating" requestId "fadf79e8-90ad-4348-bde2-2b16956110c1" Unsure how to request access here. 
Recent articles
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Dennis_OEXPERTpublished 6 days ago2 votes63 viewsFor sensitive caller inputs (PAN, CVV, authentication codes), post-call redaction is not enough PCI DSS v4.0 requires CVV is never stored after authorization and PAN only stored encrypted. This articl...- Dennis_OEXPERTpublished 6 days ago1 votes66 viewsContact centers regularly capture PII (names, addresses, SSNs, credit card numbers) in call audio and transcripts. To meet PCI DSS, GDPR, and HIPAA controls, this data must be removed from artifacts b...
- Dennis_OEXPERTpublished 6 days ago1 votes50 viewsConnect encrypts customer content at rest by default with a service-managed KMS key, but customers in regulated industries (PCI DSS v4.0, GDPR, HIPAA) typically need full key control — independent rot...
- AWS OFFICIALUpdated 4 days ago0 votes69 viewsThis guide provides current Amazon Simple Email Service (Amazon SES) customers best practices for onboarding new clients to existing Amazon SES infrastructure while protecting their account reputation...
- N_AgarwalEXPERTpublished 10 days ago0 votes107 viewsThis article explains how to connect Amazon Quick with external tools and systems using Model Context Protocol (MCP). Many organizations want their AI agents to not only answer questions but also tak...
- AnkurEXPERTpublished 25 days ago1 votes300 viewsKiro is an AI-powered IDE that becomes significantly more capable when connected to MCP (Model Context Protocol) servers. This guide walks developers through installing, configuring, and verifying MCP...
Brian MaloneSUPPORT ENGINEERpublished a month ago0 votes142 viewsAllow agents in Amazon Connect to add numbers to a deny list in real time using only Amazon Connect resources. There is a current re:Post that walk through creating this functionality using DynamoDB, ...- RajEXPERTpublished 2 months ago0 votes191 viewsTo educate enterprise teams on advanced MCP and OpenAPI integration techniques in Amazon Quick
- RajEXPERTpublished 2 months ago0 votes433 viewsTo educate enterprise teams and AI enthusiasts about Amazon Quick as a solution for AI-powered search, automation, and business intelligence across company data.
- Bharanidharan SEXPERTpublished 2 months ago0 votes101 viewsA practical guide with a ready-to-use Python (boto3) script that calculates the total SPICE capacity consumed by every dataset in your Amazon QuickSight account.
- Kyra BurkeEXPERTpublished 2 months ago0 votes243 viewsPinpoint is set to be deprecated on October 30th, 2026, and deciding a migration path forward is crucial. Here are some key considerations to take into account to figure out the migration solution tha...
- Amrita PandeyEXPERTpublished 3 months ago0 votes199 viewsAWS Extended Support charges escalate significantly over time—Year 2 doubles the rate, Year 3+ triples it. For organizations with hundreds of resources, these costs can reach tens of thousands monthly...
- AWS OFFICIALUpdated 3 months ago1 votes226 viewsThis article provides best practices to protect your email subscription forms from abuse and maintain healthy Amazon Simple Email Service (Amazon SES) deliverability.
- AWS OFFICIALUpdated 3 months ago0 votes416 viewsThis article explores how Amazon Bedrock agents and Kiro CLI can help operations teams move from reactive firefighting to proactive, intelligent response.
- Gunasekaran, MakendranEXPERTpublished 4 months ago0 votes81 viewsTechnical guide for implementing Amazon Connect chat widgets with the alwaysHideToolbar configuration. Explains how to prevent false URL detection (text like "ID.me" becoming hyperlinks) while hiding ...
- Gunasekaran, MakendranEXPERTpublished 4 months ago0 votes121 viewsTechnical guide for Amazon Connect administrators who need to audit and count users with Auto-Accept Call feature enabled. This article addresses the limitation in the Amazon Connect User Management c...
- AWS OFFICIALUpdated 4 months ago0 votes291 viewsThis article explores how Enterprise Support worked with the customer to design and implement an enterprise-grade SMS messaging solution that supports multiple business units. It also covers strategie...
- Kapil KapoorEXPERTpublished 4 months ago0 votes545 viewsModern cloud operations don't pause when you step away from your desk. In 2025, the AWS Console Mobile App evolved from a monitoring tool into an operational platform with 11 launches spanning observa...
Recent selections
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- AWS OFFICIALUpdated 9 months ago1 votes303 viewsEnhance supply chain visibility and advance sustainability goals with data-driven insights for smarter, more responsible operations.
- AWS OfficialEXPERTpublished a year ago0 votes516 viewsThis spotlight on Amazon Connect equips you with the skills and troubleshooting tips to get the most out of AWS’s AI-powered contact center.
- AWS OFFICIALUpdated 3 days ago10 votes30.5K viewsThe AWS Trust & Safety Center provides curated knowledge of AWS resources that can assist you in your cloud journey.
- Jonathan_DEXPERTpublished 2 years ago2 votes2K viewsThis selection provides a curated list of resources to get started with Amazon Q Developer.
- Jonathan_DEXPERTpublished 2 years ago2 votes2.5K viewsThis selection provides a curated list of resources to get started with Amazon Q Business.
- AWS OFFICIALUpdated 2 years ago0 votes231 viewsTurn on Amazon Connect features for your instances to help agents deliver more efficient and personalized customer service.
- AWS OFFICIALUpdated 2 years ago0 votes202 viewsUse Amazon Connect Contact Lens to get contact center analytics and quality management capabilities that help you to monitor, measure, and continuously improve contact quality and agent performance fo...
- AWS OFFICIALUpdated 2 years ago0 votes68 viewsLearn how you can leverage Amazon Connect and Amazon Lex capabilities for fast and seamless interactions.
- AWS OFFICIALUpdated 2 years ago0 votes256 viewsDesign your contact center for highly resilient operations at any scale with Amazon Connect.
- AWS OFFICIALUpdated 2 years ago0 votes215 viewsThe Cloud Intelligence Dashboards are a series of QuickSight templated dashboards built on AWS native services supported by a dedicated framework for managing access to the data. These dashboards incl...
- AWS OFFICIALUpdated 2 years ago0 votes49 viewsCloud Financial Management (CFM) is a discipline that combines tools, processes, and practices to plan, manage, and optimize cloud costs while letting enterprises innovate and scale to take advantage ...
- AWS OFFICIALUpdated 2 years ago0 votes48 viewsGame developers are embracing industry-wide transformation, with studios pushing the latest technology boundaries and delivering continuously updated gaming experiences that scale to tens of millions ...
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