Business Applications
Innovative business applications with the same on-demand scalability, reliability, pay-as-you go pricing, and machine learning that drives AWS cloud infrastructure.
Recent questions
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- Hello, I'm looking for guidance regarding an Amazon SES production access request that appears to be pending longer than expected. The SES console currently shows "More information needed" with "Cust...
- We are experiencing a complete failure sending emails to external recipients via AWS WorkMail since approximately 10 hours ago. Internal emails work fine. ERROR MESSAGE: "You have exceeded the sendi...
- I want to embed the Generative Q&A experience always in Spanish (`es-ES`), regardless of the QuickSight user account language. The SDK README lists `locale` as a common `contentOptions` property for ...
- In Aws Connect i build flow-based case creation till everything is working correctly. Now when user send email to aws conect email address Then it creates a case, and the customer gives a reply to ...
- Does anyone have recommendations about how to learn CDK/TypeScript from an Amazon Connect perspective in order to do DR with a very short RTO? Any videos or interactive tutorials? I've read the blog p...asked 5 days ago
- We're embedding QuickSight chat agents in an Angular app via the Embedding SDK. The MCP connector calls our external MCP server but forwards no user identity (no session tags, no auth headers). We nee...
- I have verified the following: My user is assigned to an Enterprise/Admin Pro account. Amazon Q is active and functioning in the web experience. Overage billing is enabled. I can access Enterprise ad...
- I registered to use Amazon SES SMTP for my dental clinic's website, but they did not grant production access. We were only going to send appointment notification emails, that is, transactional emails....
- I opened a billing support case on 5 June 2026 regarding unexpected Amazon QuickSight charges (~$1,119.74) that accrued after a free trial expired while I was locked out of my account due to a lost MF...asked 6 days ago
- ## Environment - **Service:** Amazon QuickSight (Enterprise Edition & AmazonBI) - **Feature:** Paginated Reports ## Description In Paginated Reports, the footer section no longer resizes correctly wh...
- Hello AWS Support Team, I am following up regarding my Amazon SES Production Access Request (Case ID: 178076910900605), which has been open for more than 24 hours without resolution. I have already ...
- I'm experiencing a persistent "Failed to create Kiro subscriptions for 2 users" error when trying to add users to my Amazon Q Developer team through the console. Error Details: Error: "An error occu...
- Hi, We have our Amazon Connect instance hosted in the Frankfurt region, but one of our customers is based in South Korea. Is it possible to obtain a South Korean phone number and associate it with o...
- Oops... We are unable to process your request. Please reach out to your support representative.
- Can AWS Connect receive SIP calls and handle them like the ones received in the DIDs acquired in AWS Connect console? If not possible directly with AWS Connect, what is the best way to achieve this? ...
- **Issue:** IMAP sync returns zero messages for INBOX only. All other folders (Sent, Junk, Deleted Messages) sync correctly over IMAP on multiple freshly-configured clients (two separate iOS devices, s...
- I'm trying to integrate Amazon Lex V2 with Amazon Connect using ConnectParticipantWithLexBot in my contact flow JSON, but it immediately returns NoMatchingError without ever calling the Lex bot. Envir...
- I terminated my QuickSight account on June 2, 2026, but I'm still seeing charges in my billing dashboard AND Cost Explorer is forecasting a massive $310.25/month spend going forward. I want to confirm...
Recent Knowledge Center content
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Recent articles
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Joydeep GuptaEXPERTpublished 3 days ago0 votes48 viewsOrganisations with multiple business units or operating companies sharing a consolidated AWS billing estate often struggle with dashboard filter limitations when using Cloud Intelligence Dashboards (C...- WasifEXPERTpublished 7 days ago1 votes80 viewsUse AWS Lambda and Amazon Bedrock to dynamically transform Message Template content during Amazon Connect outbound campaign execution - enabling multilingual translation, personalization, and AI-power...
- JohnTEXPERTpublished 7 days ago0 votes56 viewsStep-by-step diagnostic methodology for identifying which campaign quota causes outbound call failures, using metric correlation and event analysis.
- Saikrishna ReddyEXPERTpublished 20 days ago0 votes83 viewsThis article addresses a common misconception observed during customer audio quality troubleshooting: the CCP log warning "The user has requested to not receive notifications" being flagged as a poten...
- Saikrishna ReddyEXPERTpublished 24 days ago0 votes92 viewsThis article explores a scenario where audio quality issues (static, robotic sound) in an Amazon Connect contact center are misattributed to the Connect service, while the actual root cause lies in th...
- Ram AchantaEXPERTpublished 25 days ago1 votes368 viewsAs enterprises scale Kiro adoption across multiple business units, finance teams need to attribute subscription costs to the teams consuming them — without building custom infrastructure. This guide d...
- Dennis_OEXPERTpublished a month ago2 votes138 viewsFor sensitive caller inputs (PAN, CVV, authentication codes), post-call redaction is not enough PCI DSS v4.0 requires CVV is never stored after authorization and PAN only stored encrypted. This articl...
- Dennis_OEXPERTpublished a month ago1 votes178 viewsContact centers regularly capture PII (names, addresses, SSNs, credit card numbers) in call audio and transcripts. To meet PCI DSS, GDPR, and HIPAA controls, this data must be removed from artifacts b...
- Dennis_OEXPERTpublished a month ago1 votes91 viewsConnect encrypts customer content at rest by default with a service-managed KMS key, but customers in regulated industries (PCI DSS v4.0, GDPR, HIPAA) typically need full key control — independent rot...
- AWS OFFICIALUpdated a month ago0 votes153 viewsThis guide provides current Amazon Simple Email Service (Amazon SES) customers best practices for onboarding new clients to existing Amazon SES infrastructure while protecting their account reputation...
- N_AgarwalEXPERTpublished a month ago1 votes248 viewsThis article explains how to connect Amazon Quick with external tools and systems using Model Context Protocol (MCP). Many organizations want their AI agents to not only answer questions but also tak...
- AnkurEXPERTpublished 2 months ago1 votes580 viewsKiro is an AI-powered IDE that becomes significantly more capable when connected to MCP (Model Context Protocol) servers. This guide walks developers through installing, configuring, and verifying MCP...
Brian MaloneSUPPORT ENGINEERpublished 2 months ago0 votes193 viewsAllow agents in Amazon Connect to add numbers to a deny list in real time using only Amazon Connect resources. There is a current re:Post that walk through creating this functionality using DynamoDB, ...- RajEXPERTpublished 3 months ago0 votes230 viewsTo educate enterprise teams on advanced MCP and OpenAPI integration techniques in Amazon Quick
- RajEXPERTpublished 3 months ago0 votes956 viewsTo educate enterprise teams and AI enthusiasts about Amazon Quick as a solution for AI-powered search, automation, and business intelligence across company data.
- Bharanidharan SEXPERTpublished 3 months ago0 votes122 viewsA practical guide with a ready-to-use Python (boto3) script that calculates the total SPICE capacity consumed by every dataset in your Amazon QuickSight account.
- Kyra BurkeEXPERTpublished 3 months ago0 votes306 viewsPinpoint is set to be deprecated on October 30th, 2026, and deciding a migration path forward is crucial. Here are some key considerations to take into account to figure out the migration solution tha...
- Amrita PandeyEXPERTpublished 4 months ago0 votes226 viewsAWS Extended Support charges escalate significantly over time—Year 2 doubles the rate, Year 3+ triples it. For organizations with hundreds of resources, these costs can reach tens of thousands monthly...
Recent selections
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- AWS OFFICIALUpdated 10 months ago1 votes315 viewsEnhance supply chain visibility and advance sustainability goals with data-driven insights for smarter, more responsible operations.
- AWS OfficialEXPERTpublished a year ago0 votes526 viewsThis spotlight on Amazon Connect equips you with the skills and troubleshooting tips to get the most out of AWS’s AI-powered contact center.
- AWS OFFICIALUpdated 3 days ago11 votes32.5K viewsThe AWS Trust & Safety Center provides curated knowledge of AWS resources that can assist you in your cloud journey.
- Jonathan_DEXPERTpublished 2 years ago2 votes2.1K viewsThis selection provides a curated list of resources to get started with Amazon Q Developer.
- Jonathan_DEXPERTpublished 2 years ago2 votes2.6K viewsThis selection provides a curated list of resources to get started with Amazon Q Business.
- AWS OFFICIALUpdated 2 years ago0 votes248 viewsTurn on Amazon Connect features for your instances to help agents deliver more efficient and personalized customer service.
- AWS OFFICIALUpdated 2 years ago0 votes252 viewsUse Amazon Connect Contact Lens to get contact center analytics and quality management capabilities that help you to monitor, measure, and continuously improve contact quality and agent performance fo...
- AWS OFFICIALUpdated 2 years ago0 votes78 viewsLearn how you can leverage Amazon Connect and Amazon Lex capabilities for fast and seamless interactions.
- AWS OFFICIALUpdated 2 years ago0 votes298 viewsDesign your contact center for highly resilient operations at any scale with Amazon Connect.
- AWS OFFICIALUpdated 2 years ago0 votes278 viewsThe Cloud Intelligence Dashboards are a series of QuickSight templated dashboards built on AWS native services supported by a dedicated framework for managing access to the data. These dashboards incl...
- AWS OFFICIALUpdated 2 years ago0 votes51 viewsCloud Financial Management (CFM) is a discipline that combines tools, processes, and practices to plan, manage, and optimize cloud costs while letting enterprises innovate and scale to take advantage ...
- AWS OFFICIALUpdated 3 years ago0 votes50 viewsGame developers are embracing industry-wide transformation, with studios pushing the latest technology boundaries and delivering continuously updated gaming experiences that scale to tens of millions ...
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