Articles in Application Integration

Step-by-step diagnostic methodology for identifying which campaign quota causes outbound call failures, using metric correlation and event analysis.

This article shows how to automate Trusted Advisor check refreshes on a predictable schedule using EventBridge Scheduler and Lambda, ensuring findings stay current and pairing with automated remediati...

This article provides a step-by-step guide to automatically remediate AWS Trusted Advisor findings using Amazon EventBridge rules and AWS Lambda functions. It covers building event-driven automation t...

This article addresses a common misconception observed during customer audio quality troubleshooting: the CCP log warning "The user has requested to not receive notifications" being flagged as a poten...

This article explores a scenario where audio quality issues (static, robotic sound) in an Amazon Connect contact center are misattributed to the Connect service, while the actual root cause lies in th...

After Amazon GuardDuty Malware Protection for S3 scans an uploaded object, you might want to automatically move clean files to a trusted bucket and quarantine infected files. This article shows how to...

This article helps users who are integrating Grafana with AWS DevOps Agent via webhooks and receiving a `400 Bad Request` error when alerts fire from the Grafana UI, despite the webhook working correc...

I want to dynamically override AWS CodePipeline variables using Amazon EventBridge rules or schedules, and use those variables with entry conditions to conditionally skip pipeline stages. This article...

For sensitive caller inputs (PAN, CVV, authentication codes), post-call redaction is not enough PCI DSS v4.0 requires CVV is never stored after authorization and PAN only stored encrypted. This articl...

Contact centers regularly capture PII (names, addresses, SSNs, credit card numbers) in call audio and transcripts. To meet PCI DSS, GDPR, and HIPAA controls, this data must be removed from artifacts b...

Connect encrypts customer content at rest by default with a service-managed KMS key, but customers in regulated industries (PCI DSS v4.0, GDPR, HIPAA) typically need full key control — independent rot...

Building an Enterprise Landing Zone