Questions in End User Computing
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Appstream 2.0 Mac Microphone Crashes Appstream Connection and does not Work
We have been serving our application (which requires user microphone input) on appstream 2.0 for roughly a year now with few issues. However, at the beginning of November, Mac users began reporting microphone input had stopped functioning in appstream. Our build of our application and our setup in appstream has not changed. Upon testing, we discovered the following issues on Mac (Chrome and Firefox): In both imagebuilder and normal appstream access via user setup- **After enabling microphone(via settings in upper left), the input seems to be registered in Windows sound settings for a moment, then stops showing. Then the VM or Streaming performance rapidly degrades (laggier and laggier input) until finally the instance freezes. Eventually the screen shows the connecting swirl with "Reconnecting to your session…", and after a few seconds the Appstream instance re-appears *with top left Microphone disabled* and the Appstream functioning as normal.** This has been tested across 5 Macs running the latest Apple update. Our image/imagebuilder is running with the following specs: * Microsoft Windows Server 2019 Base * AppStream 2.0 agent version 10-13-2022 * Graphics design XL instance type We also tested a ‘general purpose XL’ instance type imagebuilder and received the same results. Is anyone having similar issues/does anyone know of a fix? Is this a known bug due to an apple update or otherwise?
Securing access to AppStream
Hi All, I am currently working on an AppStream POC with the intention of streaming a web based application. I have the fleet sat in a private subnet with the intention of only allowing connections from our SIG (Zscaler). I was just looking for some advice for the best way to only allow access to the fleet from a specific IP. I have tried applying security group rules which only allow connections from the relevent IPs but I find I can still connect to the streaming instances from external networks. Any advice / pointers would be appreciated!
EC2 Session manager is not loading from inside AWS workspaces.
EC2 Session manager is not loading for linux instances when trying to access it from inside AWS workspaces station. It shows blank black screen although I'm able to connect to EC2 session manager from my personal system. Please guide. Also, RDP connection for windows is working fine from AWS workspaces.
Amazon WorkSpaces and Trouble Shooting
We recently rolled out 50 WorkSpaces to a division of the company and when things are all working properly, things work great! However, when there are issues, we struggle so I'm here looking for some best practices. Due to corporate policies, we only run the WorkSpaces Web Client. The native clients aren't allowed on our corporate machines... Our most common issue is at the start of the day a user will log in to the web client, their machine will start up (I can verify this at the console) but they'll just go to a spinning "connecting" page forever. There's no apparent reason why. We try a variety of things, but I'm never sure what actually solves the issue: * Close the browser tab, then close the browser. * Re-open the browser, try again. * No luck? Clear cache/cookies in the browser, try again. * Try another browser! * Still no luck? Stop the WorkSpaces machine via the AWS console, try again At some point in this dance, things usually work. And I should be clear. For all users, we're in great shape over 95% of the time. There's no consistency in anyone person having more issues than any other. What else should we be trying? There's precious little info in the console so we're sort of flying blind here. This weekend we had an issue where NOBODY could connect. This morning still nobody could connect (35 people all over the city/country). Support, of course, wanted to zero in on one random machine and get network logs from it. We'll never know what the issue was because at 7:30 AM all of the sudden EVERYONE connected. Lol. How do you root cause analyze that? ;-)
Image thumbnail not shown for images stored in FSx Windows Drive
I am having an issue with the thumbnails not being shown for images stored on my FSx drive mounted to AWS Workspaces. I have already attempted to troubleshoot the issue by ensuring that the thumbnails are enabled in the file explorer settings, but the issue persists. Any help would be appreciated.
Why AWS is not allowing us to receive client inquiries on our website through emails?
We have recently migrated to AWS from the previous hosting provider. However, since then we have stooped receiving client inquiries put on our website, in the form of emails which we used to get seamlessly earlier. We tried to contact them but were asked to pay for any technical support, so we did. We requested them to enable port 25 and they asked few questions like use-case for sending mail from EC2 and spam prevention mechanisms. After successfully answering both the questions, they said "We have lifted the restriction for your account in the following > region(s): ap-south-1" - we didn't understand what it is. So check if the email function is working. But it wasn't. Therefore, we wore back to them saying that it is still not working. To our surprise, they sent us this "After a thorough review, we confirmed our original finding and cannot grant your request. Please consider looking into the Simple Email Service (SES). We cannot assist you further with this issue and we may not respond to additional messages on this subject" Since then, they are not responding. We are still wondering how can they deny helping us sort out the issue or at least explain properly why certain things are not feasible at their end. It is totally unacceptable to bound customers to keep purchasing additional services by sending such rude emails and poor customer support. Inquiry [xxxxxxx] *Edit: Removed AWS Account ID - Ben G.
Appstream Application mode - Office 365 issue
Hello, I am having an odd issue with activating my 365 products using Appstream in Application mode- at this time I have tried using office installations using a custom XML for RDS however when ever I enter my email (or a user their email) for activation, Excel locks up and we are unable to run reports. I am using azure sso for this configuration, anyone have ideas or encounter this issue? Help would be appreciated!
Unable to create Workspace
After creating several workspaces, today I am getting the error message "An error has occurred. If you continue to experience an issue contact the AWS Support Team on the community forums and via AWS Premium Support at: AWS Support Center." Not much info here. Does anyone have any tips on where to look for the error? Or what it might be?
Measuring throughput while checking network health
I just wonder why network health feature is only checking round trip time. On the below screenshot I **know** I have network issues, the bandwidth is rate limited to 0.7 Mbps, still I get reassuring 'No problem here' answer when checking network health. ![Enter image description here](/media/postImages/original/IMq95kjGfLQlGS6u3FSKK7Sw) IMO, network health depends on more factors than just solely round trip time.
Directory deregister is not possible even though all workspaces have been deleted
For testing, I registered Directory to Workspaces. After completing the test, I deleted Workspaces and tried Directory deregister. However, deregister failed with the following error message. == An Error Has Occurred. If you continue to experience an issue contact the AWS Support Team on the community forums and via AWS Premium Support at: AWS Support Center. == When checking the corresponding DeregisterWorkspaceDirectory event in CloudTrail's event history, the following error message was confirmed. == "errorMessage": "There are WorkSpaces assigned to this directory. You must remove the WorkSpaces before you deregister the directory.", == Contrary to the error message, all WorkSpaces associated with the directory are in a state of being deleted. Even if I commanded the describe-workspaces command through the AWS CLI, it is confirmed that there are no Workspaces in the current target region. Is there anything else that can be checked in that situation? If the issue you are experiencing is caused by a bug, is there a way to report the bug?
AppStream send custom logs to Cloudwatch using Cloudwatch agent
Hi I am trying to send a custom application log from an AppStream fleet to Cloudwatch. I decided to give it a try like on a regular Windows EC2. First thing: There is already a config file $Env:ProgramData\Amazon\AmazonCloudWatchAgent\amazon-cloudwatch-agent.json cofigure for AppStream itself. In a first run I tried editing this file and adding my own log file block. However strangely when I generate the AS Image and start a fleet, the config file no longer holds my edits (it seems to have reverted to the default config file) I then tried leaving the default config file alone and just add a custom config file under $Env:ProgramData\Amazon\AmazonCloudWatchAgent\Configs directory. I know that at the end these will get consolidated in the toml file and it works well with EC2. In this case again it seems as if everything is reset when I generate the AS Image. I did find this blog post: https://aws.amazon.com/blogs/desktop-and-application-streaming/creating-custom-logging-and-amazon-cloudwatch-alerting-in-amazon-appstream-2-0/ but it look overly complicated for such simple thing I'm trying to achieve meaning pushing logs from a log file to cloudwatch Any ideas how I can achieve this and why AS removes all customization I can make to the cloud watch config ?