Browse through the questions and answers listed below or filter and sort to narrow down your results.
Has anyone managed to use both the CreateQuickConnect and DeleteQuickConnect APIs to add and remove a large cohort of Amazon Connect agents as quick connects successfully?
Due to a large number of agents in one of our instances, we need to find a better way of adding and removing everyone as quick connects rather than manually adding them. The only other option I could find is using the CreateQuickConnect and DeleteQuickConnect APIs.
It would be much appreciated if someone or a team had done this and if you could please let me know how it went.
Accepted AnswerAmazon Connect
2
answers
0
votes
14
views
asked 3 days ago
1
answers
0
votes
24
views
asked 5 days ago
Amazon simple email service converts html tags
I have a java application that uses Amazon SES for email. The email template is constructed within the Java application. I needed to add a image link to the email template and I added a standard email IMG tag like below
```
<img src="<PATH TO THE IMAGE OMITED>" alt="alt text omitted" >
```
But when the email comes through, rather than show the image, I see the HTML code on the email body.
When I look at the email source I see the '<', '>' and and quote signs have been converted like below.
```
<p>
THIS IS AN AUTO-GENERATED EMAIL. DO NOT REPLY.
</p><img src="<a href="https://protect-au.mimecast.com/s/VywertyMqHLlkUn?domain=blah.com">https://IMAGE_PATH OMMITTED.png</a>" alt="" >
```
It seems Amazon SES is converting some of the tags within the image bot not the ahref tag or even the P tag.
This was tested on a local email server and a fake smtp server and there was no conversion happening.
Amazon SES is setup on a client environment and I have no direct access to it.
What could be causing this? Could you please point in the likely direction.
Accepted AnswerAmazon Simple Email Service
1
answers
0
votes
4
views
asked 5 days ago
0
answers
0
votes
1
views
asked 6 days ago
1
answers
0
votes
15
views
asked 8 days ago
2
answers
0
votes
9
views
asked 10 days ago
1
answers
0
votes
4
views
asked 11 days ago
Amazon SES: SMTP interface to send email based on template
Hello,
Amazon SES: is is possible to send emails via SMTP interface leveraging SES email templates?
If so, I would appreciate some links where I can find more information how to do it.
Of course, it is possible to send templated emails using SDK/CLI, the question is how to do it using SMTP interface.
Thanks,
Mariusz
Accepted AnswerAmazon Simple Email Service
1
answers
0
votes
4
views
asked 13 days ago
1
answers
0
votes
8
views
asked 13 days ago
1
answers
0
votes
1
views
asked 15 days ago
1
answers
0
votes
2
views
asked 15 days ago
1
answers
0
votes
5
views
asked 15 days ago
How to map call duration in call recordings of amazon connect?
We knew that after call recording got enabled in contact flow the call recordings starts working and recording of every call is pushed at S3 as well as we can play the recordings in `Amazon Connect -> Contact Search`.
I am trying to figure it out on which event the call recording starts and on which event the call recording stops `e.g. onConnected, onACW, onEnd`?
The goal is to identified the events of amazon connect streams. What i have understood is call recording starts on `onConnected` event & stops on `onACW` instead of `onEnd` as the duration of ACW should been a part of recordings!
Accepted AnswerAmazon Connect
1
answers
0
votes
7
views
asked 16 days ago
0
answers
0
votes
4
views
asked 16 days ago
0
answers
0
votes
2
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asked 17 days ago
1
answers
0
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5
views
asked 17 days ago
Run Lambda when a caller disconnects
I have a contact flow that transfers customers to an external number. There is a lambda that should execute after the call disconnects. I’m using the transfer to phone number block under terminate/transfer with resume flow enabled. If the agent disconnects first, the flow continues and executes the lambda. If the caller disconnects first, the lambda never executes.
Is it possible to trigger a lambda in the event a user disconnects? The only way I could see looking at documentation is to set up a firehose and responding to contract trace events. Am I overlooking something?
This seems unnecessarily complicated. Adding support for a Caller Hang-Up event in the transfer block seems like a really convenient solve to this problem.
Accepted AnswerAmazon Connect
1
answers
0
votes
2
views
asked 19 days ago
SES refuses to send email from own domain even though domain and email address are verified + no sandbox
Hi,
I have added my own domain (a namecheap domain) to AWS SES and created the CNAME records there about a week ago to use Easy DKIM. I added an email address within this domain, say test@example.com, example.com being the aforementioned domain. Both were successfully verified by AWS as it can be seen by the green checkmark: [image](https://i.imgur.com/cQDfxhe.png)
However, when I want to send an email from this domain via boto3, I get a MessageRejected error: "An error occurred (MessageRejected) when calling the SendEmail operation: Email address is not verified. The following identities failed the check in region my-region: correct-arn-of-identity."
The region is correct and my account is not in the sandbox anymore. It works to send from an existing email address, eg example@gmail.com.
How can I send emails from my own domain?
Edit as requested, here is the relevant code:
ses_client = boto3.client("ses")
response = ses_client.send_email(
Source=source_email_address,
Destination={
"ToAddresses": [
destination_email_address,
],
},
Message={
"Subject": {"Data": subject, "Charset": "utf-8"},
"Body": {
"Text": {"Data": email_txt, "Charset": "utf-8"},
},
},
SourceArn=f"arn:aws:ses:MyRegion:MyAWSAccount:identity/{source_email_address}",
ReturnPathArn=f"arn:aws:ses:MyRegion:MyAWSAccount:identity/{source_email_address}",
)
Accepted AnswerAmazon Simple Email Service
1
answers
0
votes
2
views
asked 19 days ago