Questions in Application Integration
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Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
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9
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asked an hour agolg...
Two queue addresses:
“https://sqs.us-east-1.amazonaws.com/xxxxx/xxxxx”
“https://sqs.us-east-1.amazonaws.com/xxxx/xxxxxx”
not under this account,From May 1st to May 21st, the actual number of calls was...
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42
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asked 13 hours agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
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51
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asked a day agolg...
I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
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What I've tried:
I have tried...
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56
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asked a day agolg...
Context: I am using Account Factory through Control Tower to create accounts. I am doing this dynamically through Terraform.
Problem: Users that are created through the Account Factory (Service...
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23
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asked a day agolg...
My SNS tOPIC does not send message to my AWS Chatbot and DeliveryStatusLogging Does not work even after setting
Please i need assistant and sample code in Cloudformation YAML to rectify this
Below...
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68
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asked a day agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
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131
views
asked 2 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
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107
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asked 2 days agolg...
Hi there.
I've used the feedback notifications **at the identity level** (SES ➜ Identities ➜ <identity> ➜ Notifications). This approach lets me manage bounces and complaints, as well as log meta data...
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40
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asked 2 days agolg...
Hello. I have data pipeline that works like this.
1. RDS make daily snapshot automatically.
2. when daily snapshot created, SNS snapshot created event is fired.
3. when snapshot created event fired,...
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167
views
asked 4 days agolg...
Hi
I need trigger a azure function from from AWS service.
Is it possible to trigger from any aws service (lambda, step function etc.)
Please share the possibilities
Thanks in advance
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100
views
asked 4 days agolg...
I'm using SP-API to create notification messages whenever a product's offer changes (notification type: ANY_OFFER_CHANGED).
It is working because I can see messages when I go to Amazon SQS --> Queues...
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43
views
asked 6 days agolg...