Questions in Application Integration

Hi, We have our Amazon Connect instance hosted in the Frankfurt region, but one of our customers is based in South Korea. Is it possible to obtain a South Korean phone number and associate it with o...

Can AWS Connect receive SIP calls and handle them like the ones received in the DIDs acquired in AWS Connect console? If not possible directly with AWS Connect, what is the best way to achieve this? ...

Hi! Regarding cloud management on AWS, I'm the only person on the team, and I also want to figure out, for now, what's the most manageable option for me, and whether, if we wanted to change the struc...

I'm trying to integrate Amazon Lex V2 with Amazon Connect using ConnectParticipantWithLexBot in my contact flow JSON, but it immediately returns NoMatchingError without ever calling the Lex bot. Envir...

# MWAA Airflow 3.2.1 workers recycled every ~65 minutes, killing running tasks Hello, We recently migrated to the latest Amazon MWAA Airflow 3.2.1 release and observed a recurring worker replacement...

Chat summaries are currently only viewable in Contact Search and cannot be shown to the agent on workspace or CCP upon ending the contact. This needs to be visible to agents in the workspace during/a...

I have developed an architecture using Amazon Connect, Amazon Lex V2, and AWS Lambda. Architecture flow: Amazon Connect → Amazon Lex V2 → AWS Lambda In this implementation: Amazon Connect handles t...

I have developed an architecture using Amazon Lex, AWS Lambda, and Amazon Connect. In this setup, AWS Lambda handles the entire business logic, while Lex does not use any custom intents or slots. Inst...

We're seeing consistent SMS delivery failures via Amazon SNS to recipients on the Spice Nepal carrier network (MCC 429, MNC 2). The issue is isolated to this carrier — other destinations and carriers ...

I want to user X-ray to trace my step function that has multiple steps using ECS runTask. But the trace id for the step is not passed on to ECS. The [documentation for Step Functions](https://docs.aws...

Hello, nice to meet you. My name is Andrew. On this occasion, I'm looking for help or guidance on how to autoscale an ECS container in Fargate. I've already read the documentation and understand how ...

I created a view for Pre -Chat Form with startConnectChat button. However, I cannot seem to figure out how to pass the input to contact attributes. ![Views](/media/postImages/original/IMjr9NAIQyQd6PU...