Questions in Application Integration
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Currently, agents log into Salesforce to gain access to the Amazon Connect CCP. We are streaming Amazon Connect Contact Trace Records (CTR) through AWS Kinesis Data Stream to Salesforce for some...
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15
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asked an hour agolg...
I have a use case to make automated outbound calls to customers in amazon connect contact center and play a prompt to the customers about their appointment scheduled date. I am able to call the amazon...
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25
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asked an hour agolg...
Hello!
I have instances in two different regions.
Is there a way, i can create the resource on one region & sync on other. Or if i delete the config on one region it can delete on other. There is an...
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34
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asked 3 hours agolg...
Hi everyone, I need assistance with something I cannot figure out how to troubleshoot. For context I have a single EC2 instance that I want to automatically start M-F @ 8AM EST. Using this...
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37
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asked 9 hours agolg...
A company's cybersecurity team took decisive action to remove all permissions from the old role. This will make it
The machine learning (ML) pipeline breaks until multiple services are updated with a...
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72
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asked 20 hours agolg...
Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
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60
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asked a day agolg...
Hi all, is it possible to consume a Kinesis Video Stream in real time over Websocket? Not looking to do two way communication, just need one way sending of realtime amazon connect call streams over...
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96
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asked a day agolg...
Hello.
I am using IoT Events to monitor some IoT processes and trigger SMS and email when a threshold is exceeded.
The detector model is generic, it is the same for all processes since everything...
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36
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asked a day agolg...
Hi,
I'm using aws cpp sdk to do some async call, specifically sqs->receiveMessagesAsync. However, I can't find a way to interrupt the call in the middle.
I looked up for documentation that quote...
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57
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asked a day agolg...
Is the choice of index strategy/type based on the "Collection type"? Where can I look for different available index strategies for OpenSearch Serverless collection?
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53
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asked a day agolg...
We are using a Get Customer Input element with DTMF asking for a selection of either option 1, 2, 3 or 4.
On testing, I provide the input (and of the 4 inputs) and in all scenarios the call is...
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47
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asked a day agolg...
We were using the Default Outbound Flow in our Queue, however we were unhappy with the outbound whisper 'This call is not being recorded', so we have removed the prompt, however the whisper is still...
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37
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asked a day agolg...