Questions in Application Integration
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Wondering how I can share data between my Amazon Connect flow instance and a third-party application, so that I can dynamically pull data from the customer profile/system endpoint and send it to the...
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11
views
asked an hour agolg...
Hi all, amazon connect places call recording in an s3 bucket with a filename in format *contactId_timestamp.wav*. How can we programmatically obtain the filename of the recording for a given call? I...
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25
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asked 2 hours agolg...
I need a way to notified all agents when a new call in the queue so that the agent quick transfer the current contact back to the queue and take the new call if it has priority
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27
views
asked 3 hours agolg...
Using the Facebook graph API, we can use the following query to get daily level ads data for a specific time...
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29
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asked 7 hours agolg...
Hi Team,
I am trying to run SQL statements in Redshift by triggering using EventBridge on S3 file arrival. I am able to run SQLs using Data API but how ever I want to pass the event details to...
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86
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asked 13 hours agolg...
Hi,
I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.
This was working before, and I already made a request to allow calls to PH,...
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23
views
asked 16 hours agolg...
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not...
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77
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asked 20 hours agolg...
Phone number has been disassociated with any queues. When tryin to release it, has following notification:
We couldn't release the phone numbers. This phone number cannot be released because it’s...
1
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0
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78
views
asked a day agolg...
Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
2
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94
views
asked 2 days agolg...
Hi re:Post,
I am reviewing the AWS CloudWatch monitoring and alerts ecosystem.
We get a few of these alerts a month:
"StatusCheckFailed > 0 for 1 datapoints within 5 minutes"
1) What can I...
1
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0
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69
views
asked 2 days agolg...
Hello,
I'm working on a project where we need to intercept Amazon Connect messages in real-time and resend them for further processing.
Could you provide guidance on setting up a system within AWS...
1
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0
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83
views
asked 2 days agolg...
Hi,
I've been needing to pass in a variable to CodePipeline when my EventBridge rule picks up when a specific tag is pushed in my CodeCommit repo. My EventBridge event pattern is below
```
{
...
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0
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80
views
asked 3 days agolg...