Questions in Application Integration
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I need a way to notified all agents when a new call in the queue so that the agent quick transfer the current contact back to the queue and take the new call if it has priority
2
answers
0
votes
69
views
asked 5 days agolg...
Using the Facebook graph API, we can use the following query to get daily level ads data for a specific time...
0
answers
0
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36
views
asked 6 days agolg...
Hi Team,
I am trying to run SQL statements in Redshift by triggering using EventBridge on S3 file arrival. I am able to run SQLs using Data API but how ever I want to pass the event details to...
1
answers
0
votes
459
views
asked 6 days agolg...
Hi,
I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.
This was working before, and I already made a request to allow calls to PH,...
1
answers
0
votes
59
views
asked 6 days agolg...
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not...
0
answers
0
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107
views
asked 6 days agolg...
Phone number has been disassociated with any queues. When tryin to release it, has following notification:
We couldn't release the phone numbers. This phone number cannot be released because it’s...
1
answers
0
votes
106
views
asked 6 days agolg...
Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
2
answers
0
votes
123
views
asked 7 days agolg...
Hi re:Post,
I am reviewing the AWS CloudWatch monitoring and alerts ecosystem.
We get a few of these alerts a month:
"StatusCheckFailed > 0 for 1 datapoints within 5 minutes"
1) What can I...
1
answers
0
votes
141
views
asked 8 days agolg...
Hello,
I'm working on a project where we need to intercept Amazon Connect messages in real-time and resend them for further processing.
Could you provide guidance on setting up a system within AWS...
1
answers
0
votes
100
views
asked 8 days agolg...
Hi,
I've been needing to pass in a variable to CodePipeline when my EventBridge rule picks up when a specific tag is pushed in my CodeCommit repo. My EventBridge event pattern is below
```
{
...
1
answers
0
votes
109
views
asked 8 days agolg...
I need to use the Amazon q to generate automatic response in the chat where I should not use the pre defined response, For example like how Amazon q helping as agent assist in amazon connect by...
1
answers
0
votes
361
views
asked 8 days agolg...
I am attempting to invoke an external API via Step functions that requires authorization in the form of:
```
-H "Authorization: Bearer <TOKEN_HERE>"
```
I have attempted a variety of combinations in...
1
answers
0
votes
270
views
asked 8 days agolg...