Questions in Application Integration
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I am looking for some explanation / clarification on how calls get categorised as abandoned on Connect.
We occasionally seem to have situations where there are agents available, but a call gets logged...
2
answers
0
votes
22
views
asked 8 hours agolg...
Not able to Import Pooled Amazon Pinpoint SMS Two-way Texting number into Amazon Connect Instancelg...
Amazon Pinpoint SMS said you must make sure all Two Way SMS numbers are imported into your Amazon Connect instance in order to route SMS Text from Customers to your Amazon Connect instance. I was...
1
answers
0
votes
36
views
asked 18 hours agolg...
I am currently working on integrating AWS Pinpoint SMS with Appian using the API reference provided in the documentation. I am using the base URL:
https://sms-voice.us-east-1.amazonaws.com
When I...
0
answers
0
votes
29
views
asked 19 hours agolg...
I need to create a POC to implement an ETL process with SAS tables from a Glue job without business rules with 7 source tables adding another Job with business rules in each table and after the ETL...
1
answers
0
votes
108
views
asked a day agolg...
Calls being recirdedlg...
Can I set up a notification so my callers know the calls are being recorded?
1
answers
0
votes
43
views
asked 3 days agolg...
I have an SQS Fifo Queue that is subscribed to an SNS Fifo Topic with no filters. Everything that gets added into the Topic should end up in the queue.
While the subscription works for a while,...
2
answers
0
votes
122
views
asked 3 days agolg...
we have securityhub set up and we can view the score that we have, and we are wondering if the score drops to a certain threshold (for ex, now its 85% to 80%) then we will be notified by email...
2
answers
0
votes
116
views
asked 3 days agolg...
How can I validate who is using Q for agent in my Amazon Connect instance for billing purposes?lg...
Hi,
I would need to validate witch agent is consuming Q for Amazon Connect.
I can only see total amount in my billing statement.
Thank you
2
answers
0
votes
47
views
asked 3 days agolg...
HI,
I'm having issue using Q in CCP for agent.
I'm in Central region. I'm stepup in French-Ca.
Some of the interaction with Q in CCP are in French, other are in English![Enter image description...
0
answers
0
votes
31
views
asked 3 days agolg...
After Enabling Long Code and adding Phone number to Phone pool, I an trying to enable Two way Messages.
After Selecting Amazon connect and giving the IAM role (configured as given in Document), I am...
1
answers
0
votes
118
views
asked 3 days agolg...
Hi Team,
My SQS queue suddenly started processing only few jobs, most of jobs not processing
Example if i have 100 jobs for sending mails, it is processing only 30 jobs.
3
answers
0
votes
100
views
asked 4 days agolg...
Hi,
I have a Lambda with a single `lambda_handler` function and multiple YAML files with different env vars.
This Lambda should be triggered by RabbitMQ, each YAML file contains one RabbitMQ...
1
answers
0
votes
75
views
asked 4 days agolg...