Questions in Business Applications
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Wondering how I can share data between my Amazon Connect flow instance and a third-party application, so that I can dynamically pull data from the customer profile/system endpoint and send it to the...
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62
views
asked 6 days agolg...
Hi all, amazon connect places call recording in an s3 bucket with a filename in format *contactId_timestamp.wav*. How can we programmatically obtain the filename of the recording for a given call? I...
2
answers
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174
views
asked 6 days agolg...
I need a way to notified all agents when a new call in the queue so that the agent quick transfer the current contact back to the queue and take the new call if it has priority
2
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72
views
asked 6 days agolg...
Hi,
I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.
This was working before, and I already made a request to allow calls to PH,...
1
answers
0
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59
views
asked 7 days agolg...
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not...
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108
views
asked 7 days agolg...
**Service**: AWS Lightsail
**Running**: a simple wordpress.org blog website
**Issue**: cannot send emails
**Other details**: domain name is managed via Porkbun
**similar questions**:...
1
answers
0
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204
views
asked 7 days agolg...
Phone number has been disassociated with any queues. When tryin to release it, has following notification:
We couldn't release the phone numbers. This phone number cannot be released because it’s...
1
answers
0
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107
views
asked 7 days agolg...
Amazon Q App Titlelg...
I updated the title of an Amazon Q application but the title in the user AWS access portal (list of apps) did not change. I also changed the title in the web experience and that did update to display...
Accepted AnswerAmazon Q
2
answers
0
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269
views
asked 7 days agolg...
Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
2
answers
0
votes
123
views
asked 8 days agolg...
I am an Italian user. I send clean emails with correct and verified contents.
I get this message every now and then:
**Action: failed
Remote-MTA: dns; amazonses.com
Final-Recipient: rfc822;...
1
answers
0
votes
117
views
asked 8 days agolg...
I am attempting to cancel Pinpoint from our AWS services. I have removed the 10DLC number and was still being charged. Is my next step to remove the campaigns? What other things should I look into...
1
answers
0
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147
views
asked 8 days agolg...
Hello,
I'm working on a project where we need to intercept Amazon Connect messages in real-time and resend them for further processing.
Could you provide guidance on setting up a system within AWS...
1
answers
0
votes
101
views
asked 8 days agolg...