Questions in Business Applications
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I have a use case to make automated outbound calls to customers in amazon connect contact center and play a prompt to the customers about their appointment scheduled date. I am able to call the amazon...
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90
views
asked 5 days agolg...
Hi,
We are trying to modify the cft template for CloudFormation to add emails to CC or BCC list so some admin users will be notified each time a new user account is created on Cognito. We looked into...
1
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0
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186
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asked 5 days agolg...
Hello!
I have instances in two different regions.
Is there a way, i can create the resource on one region & sync on other. Or if i delete the config on one region it can delete on other. There is an...
1
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0
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93
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asked 5 days agolg...
Hi, we set TXT records according to the instructions but we still got message that MAIL FROM record is not aligned. DMARC lookup tools did not find problems.
SPF record: "v=spf1 include:amazonses.com...
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61
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asked 5 days agolg...
Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
1
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92
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asked 6 days agolg...
I have an ERP application that uses the SES service. But it does not send emails to recipients when emails are separated by semicolons (;) they only work with (,). I can't change the source code, as...
Accepted AnswerAmazon Simple Email Service
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answers
0
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106
views
asked 6 days agolg...
Hi all, is it possible to consume a Kinesis Video Stream in real time over Websocket? Not looking to do two way communication, just need one way sending of realtime amazon connect call streams over...
1
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327
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asked 6 days agolg...
I'm not sure if this is the right place to ask but Q has an annoying issue where the menu bar icon has a duplicate ghost icon jammed in the top left next to the apple icon. basic troubleshooting has...
Accepted AnswerAmazon Q
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0
votes
61
views
asked 6 days agolg...
We are using a Get Customer Input element with DTMF asking for a selection of either option 1, 2, 3 or 4.
On testing, I provide the input (and of the 4 inputs) and in all scenarios the call is...
0
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0
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81
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asked 6 days agolg...
We were using the Default Outbound Flow in our Queue, however we were unhappy with the outbound whisper 'This call is not being recorded', so we have removed the prompt, however the whisper is still...
3
answers
0
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87
views
asked 6 days agolg...
I'm experiencing an issue with AWS Pinpoint not sending push notifications, despite it returning a successful send status
Here are the steps I've taken and the problem I'm facing:
1. I uploaded the...
0
answers
0
votes
71
views
asked 6 days agolg...
AWS Q Customisationlg...
Amazon Q: under customisation of AWS Q agent, we can see only limited language support, our use case involves training on Ruby and RoR as well, is that under pipeline within 3-4 months?
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25
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asked 6 days agolg...