Questions in Business Applications
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Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
1
answers
0
votes
309
views
asked 22 days agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
1
answers
1
votes
330
views
asked 23 days agolg...
I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
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What I've tried:
I have tried...
2
answers
0
votes
324
views
asked 23 days agolg...
When sending emails from Amazon SES, is it possible to add an email template/footer to the bottom of all emails when sending from a specific user without using an API command?
I have found the guide...
1
answers
0
votes
378
views
asked 23 days agolg...
The program that we use for our newsletter emails sends these via email-smtp.eu-west-1.amazonaws.com, using an SSL connection over port 465. Logging is done using the SMTP user name and SMTP...
6
answers
0
votes
380
views
asked 23 days agolg...
We've submitted our opt in process 5 times now, and it keeps getting rejected with the unhelpful "Opt-in express consent not compliant". There really needs to be a way to receive feedback on the...
1
answers
0
votes
124
views
asked 24 days agolg...
When using Amazon Q chat in the IDE, does it use the entire service package as context?
2
answers
0
votes
383
views
asked 24 days agolg...
Emails sent using AWS pass DKIM and SPF, but DMARC isn't in email source.
Example email:
![Successful](/media/postImages/original/IM0M3YVLTuS4OuFs-gXG5BHg)
My emails:
![No...
0
answers
0
votes
344
views
asked 24 days agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
1
answers
0
votes
473
views
asked 24 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
answers
0
votes
416
views
asked 24 days agolg...
Hi there.
I've used the feedback notifications **at the identity level** (SES ➜ Identities ➜ <identity> ➜ Notifications). This approach lets me manage bounces and complaints, as well as log meta data...
1
answers
0
votes
365
views
asked 24 days agolg...
Hello
I have uses aws many years. Recently I changes server and faced a problem with getting mails to Gmail. I have a message
"This may be spoofing. Gmail service failed to confirm..." However I jave...
Accepted AnswerAmazon Simple Email Service
3
answers
0
votes
361
views
asked 24 days agolg...